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For Companies At a Glance
- Tasks: Support landlords and clients in securing and maintaining tenancies.
- Company: Local authority focused on housing access and community support.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to improving community housing.
- Why this job: Make a real difference in people's lives by helping them find homes.
- Qualifications: Experience in customer service and knowledge of housing issues required.
The predicted salary is between 30000 - 40000 £ per year.
Support the local authority in increasing access to housing, assisting landlords, and helping clients maintain tenancies. Manage tenancy deposit loans and bonds, provide resettlement support, and allocate properties in line with policies and legislation.
Key Responsibilities
- Administer tenancy deposit loans and bond schemes, including financial assessments and repayment monitoring
- Provide resettlement support during the first 3 months of private rented tenancies
- Maintain positive relationships with landlords and increase access to accommodation
- Allocate tenancies and nominations to housing associations according to legislation
- Advise landlords and clients, ensure compliance, and carry out verification checks
- Maintain accurate records, reports, and statistics
- Support clients with Discretionary Housing Payments
- Attend meetings, case conferences, and multi-agency initiatives
What We’re Looking For
- Full driving licence and access to your own vehicle (essential)
- Experience in customer service, working with vulnerable clients, or housing-related services
- Knowledge of tenancy, landlord, homelessness, and welfare benefits issues
- Strong communication, organisational, and problem-solving skills
- Competent with Microsoft Office and housing systems
- Calm, self-motivated, able to work independently
Qualifications
- Educated to A-level or equivalent experience
- Level 3 NVQ in Customer Service or equivalent
- Enhanced DBS check
Hybrid remote – required to be onsite 3 days a week
Pension Liaison Officer in Hull employer: Hatched Recruitment Group
Contact Detail:
Hatched Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Liaison Officer in Hull
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the local authority's policies and recent initiatives. Show them you’re not just another candidate; demonstrate your passion for increasing access to housing and supporting vulnerable clients.
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend or family member. Being calm and articulate will help you shine when discussing your experience with landlords and clients.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Pension Liaison Officer role. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Pension Liaison Officer in Hull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and housing-related services. We want to see how your skills match the key responsibilities of the Pension Liaison Officer role!
Showcase Your Skills: Don’t forget to emphasise your strong communication, organisational, and problem-solving skills. We love seeing examples of how you've used these in past roles, especially when working with vulnerable clients.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy laws, landlord responsibilities, and welfare benefits. Being able to discuss these topics confidently will show that you're well-prepared and understand the role inside out.
✨Showcase Your Experience
Think about specific examples from your past work where you've helped vulnerable clients or managed housing-related issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Build Rapport with Interviewers
Since this role involves maintaining relationships with landlords and clients, demonstrate your communication skills during the interview. Be friendly, listen actively, and engage with the interviewers to create a positive atmosphere.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding support for clients and teamwork.