At a Glance
- Tasks: Provide frontline customer service and admin support to the Housing Management team.
- Company: Local authority committed to community support and improvement.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Office-based role with occasional site visits; driving licence essential.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience in administration and customer service; strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
A local authority is looking for an experienced Housing Management Support Officer to provide frontline customer service and administrative support to the Housing Management team. The successful candidate will act as the first point of contact for tenants and their representatives, dealing with a wide range of housing management enquiries and tenancy-related matters.
Key Responsibilities
- Provide administrative support to the Housing Management team
- Deal with daily enquiries from tenants and customers regarding housing management issues
- Support Housing Officers with tenancy matters including anti-social behaviour, breaches of tenancy, and rent arrears
- Manage Right to Buy and Mutual Exchange cases, including carrying out property inspections where required
- Maintain accurate records and ensure excellent customer service standards are delivered
- Work collaboratively with colleagues and contribute to service improvements
Requirements
- Previous experience in administration and customer service
- Strong communication and organisational skills
- Ability to manage sensitive situations professionally and confidently
- Experience working in housing, tenancy services, or a local authority setting is desirable
- Full UK driving licence and access to a vehicle insured for business use is essential
This role is primarily office-based at Whitwick Business Centre, with occasional site visits required.
Housing Support Officer employer: Hatched Recruitment Group
As a local authority, we pride ourselves on being an excellent employer that values community engagement and employee development. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional growth while ensuring a meaningful impact on the lives of our tenants. Located at the Whitwick Business Centre, our team enjoys a dynamic environment where every contribution is recognised and rewarded, making it an ideal place for those seeking a fulfilling career in housing support.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector or local authority. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've dealt with customer enquiries or managed sensitive situations. We want you to showcase your experience and how you can handle the challenges of a Housing Support Officer.
✨Tip Number 3
Don’t forget to research the local authority! Knowing their values and recent projects can help you stand out during interviews. It shows you're genuinely interested and ready to contribute to their team.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it’s a great way to stay updated on new opportunities in housing support.
We think you need these skills to ace Housing Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing management and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and how your background makes you a great fit for our team. Keep it friendly and professional!
Showcase Your Communication Skills:As a Housing Support Officer, communication is key. In your application, demonstrate your ability to handle sensitive situations and provide excellent customer service. We love seeing examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Stuff
Make sure you brush up on housing management issues and the specific responsibilities of a Housing Support Officer. Familiarise yourself with common tenancy-related matters, like anti-social behaviour and rent arrears, so you can speak confidently about how you'd handle these situations.
✨Showcase Your Customer Service Skills
Since this role is all about frontline customer service, be ready to share examples of how you've successfully dealt with customer enquiries in the past. Think of specific instances where you turned a challenging situation into a positive outcome.
✨Demonstrate Team Spirit
Collaboration is key in this role, so highlight your ability to work well with others. Share experiences where you contributed to team success or improved processes, showing that you're not just a lone wolf but a team player.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking through how you would manage sensitive situations, such as dealing with a tenant in distress or handling a complaint. This will show your problem-solving skills and professionalism.
