At a Glance
- Tasks: Manage housing processes and support residents in a fast-paced environment.
- Company: Local authority offering a dynamic and supportive housing service.
- Benefits: Remote working, competitive pay, and the chance to make a difference.
- Other info: Great opportunity for career growth in a meaningful role.
- Why this job: Join a vital team helping residents navigate their housing needs.
- Qualifications: 12 months' experience in social housing and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for an experienced Housing Allocations & Lettings Officer to join a busy Housing Service within a local authority. This is an excellent opportunity for someone with social housing experience who enjoys managing housing processes, supporting residents and working in a fast-paced environment. You will play a key role in the administration of lettings, mutual exchanges, tenancy changes and other housing-related enquiries, helping to ensure an efficient and customer-focused service.
Key Responsibilities:
- Manage the end-to-end mutual exchange process in line with statutory requirements and housing policies.
- Provide advice and support to residents on a range of housing management matters via telephone, email, face-to-face contact and written correspondence.
- Respond to customer enquiries and service requests, working with residents, contractors and internal teams to resolve issues.
- Maintain accurate records and update housing management systems.
Requirements:
- Minimum 12 months' experience working within social housing.
- Experience of housing allocations, lettings, tenancy administration or housing management services.
- Confident using housing management systems and Microsoft Office applications, including Word, Excel and Outlook.
This role would suit candidates with previous experience as a Housing Officer, Allocations Officer, Lettings Officer, Housing Administrator, Tenancy Support Officer or Housing Services Officer.
Housing Needs Officer - REMOTE WORKING (Contract, Temporary) employer: Hatched Recruitment Group
Join a dynamic local authority that prioritises community support and employee development, offering a collaborative work culture where your contributions directly impact residents' lives. With remote working flexibility, you can enjoy a healthy work-life balance while benefiting from ongoing training and career progression opportunities in the social housing sector. This role not only allows you to utilise your expertise in housing management but also empowers you to make a meaningful difference in your community.
