At a Glance
- Tasks: Manage housing processes and support residents in a fast-paced environment.
- Company: Local authority with a commitment to efficient, customer-focused housing services.
- Benefits: Gain valuable experience in social housing and enhance your career prospects.
- Other info: Join a dynamic team dedicated to improving community living.
- Why this job: Make a real difference in people's lives by helping them find their homes.
- Qualifications: 12 months' experience in social housing and confident with management systems.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for an experienced Housing Allocations & Lettings Officer to join a busy Housing Service within a local authority. This is an excellent opportunity for someone with social housing experience who enjoys managing housing processes, supporting residents and working in a fast-paced environment. You will play a key role in the administration of lettings, mutual exchanges, tenancy changes and other housing-related enquiries, helping to ensure an efficient and customer-focused service.
Key Responsibilities:
- Manage the end-to-end mutual exchange process in line with statutory requirements and housing policies.
- Provide advice and support to residents on a range of housing management matters via telephone, email, face-to-face contact and written correspondence.
- Respond to customer enquiries and service requests, working with residents, contractors and internal teams to resolve issues.
- Maintain accurate records and update housing management systems.
Requirements:
- Minimum 12 months' experience working within social housing.
- Experience of housing allocations, lettings, tenancy administration or housing management services.
- Confident using housing management systems and Microsoft Office applications, including Word, Excel and Outlook.
This role would suit candidates with previous experience as a Housing Officer, Allocations Officer, Lettings Officer, Housing Administrator, Tenancy Support Officer or Housing Services Officer.
Housing Legal Officer (Contract, Temporary) employer: Hatched Recruitment Group
As a local authority, we pride ourselves on being an excellent employer that values community engagement and employee development. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional growth within the housing sector. Join us in making a meaningful impact on residents' lives while enjoying a fulfilling career in a dynamic and fast-paced environment.
