At a Glance
- Tasks: Be the go-to person for facilities queries and coordinate maintenance requests.
- Company: Join a local authority with a focus on community service and support.
- Benefits: Gain valuable experience, competitive pay, and a supportive work environment.
- Other info: Fast-paced role with opportunities for growth in Facilities Management.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: 2 years in admin or helpdesk roles, strong IT and communication skills.
The predicted salary is between 25000 - 30000 £ per year.
A local authority is looking for an experienced Helpdesk Support Officer to join its Facilities Management team. This is a fast-paced role where you will act as the first point of contact for facilities-related enquiries, coordinating maintenance requests and ensuring works are delivered efficiently across a diverse property portfolio.
Key Responsibilities
- Manage and monitor facilities and maintenance requests through the CAFM (Civica) system
- Coordinate works with contractors and internal teams
- Prioritise and track jobs, ensuring service standards and response times are met
- Escalate delays, risks, and outstanding issues where required
- Raise purchase orders and support invoice processing and reconciliation
- Maintain accurate records and assist with reporting and data management
- Deliver a high standard of customer service to stakeholders, contractors, and service users
Requirements
- Minimum 2 years experience in an administrative, helpdesk, or data entry role
- Strong IT skills and confidence working across multiple systems
- Excellent communication and customer service skills
- Ability to manage competing priorities and work effectively under pressure
- Strong attention to detail and organisational skills
Desirable
- Experience within Facilities Management, Property Services, or a similar environment
- Knowledge of CAFM systems, ideally Civica
Helpdesk Support Officer employer: Hatched Recruitment Group
As a local authority, we pride ourselves on being an excellent employer that values its staff and fosters a supportive work culture. Our Facilities Management team offers a dynamic environment where you can grow your skills and advance your career while making a meaningful impact in the community. With a focus on employee development and a commitment to delivering exceptional service, we provide a rewarding workplace that prioritises both professional and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common helpdesk scenarios. Think about how you'd handle tricky customer queries or prioritise maintenance requests. We want you to shine!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CAFM systems, especially Civica. If you can demonstrate your knowledge during interviews, it’ll give you a serious edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Helpdesk Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administrative and helpdesk roles. We want to see how your skills match the requirements, so don’t be shy about showcasing your IT prowess and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Support Officer role. Share specific examples of how you've managed competing priorities or delivered excellent customer service in the past.
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to maintain accurate records and manage data effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your CAFM Systems
Familiarise yourself with the CAFM (Civica) system before the interview. Being able to discuss your experience with similar systems or how you would approach learning a new one can really impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in past roles. Think about specific situations where you resolved issues or improved processes, as this will demonstrate your ability to handle facilities-related enquiries effectively.
✨Prioritisation is Key
Be ready to discuss how you manage competing priorities and work under pressure. You might want to share a story where you successfully juggled multiple tasks while ensuring service standards were met.
✨Attention to Detail Matters
Highlight your organisational skills and attention to detail during the interview. Bring up instances where your meticulous nature helped avoid mistakes or improved efficiency, especially in data management or record-keeping.
