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- Tasks: Support landlords and clients in accessing housing and maintaining tenancies.
- Company: Join a dedicated local authority making a difference in the community.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on community support and collaboration.
- Why this job: Make a real impact by helping vulnerable clients find and keep their homes.
- Qualifications: Customer service experience and knowledge of housing issues are essential.
The predicted salary is between 30000 - 40000 £ per year.
Support the local authority in increasing access to housing, assisting landlords, and helping clients maintain tenancies. Manage tenancy deposit loans and bonds, provide resettlement support, and allocate properties in line with policies and legislation.
Key Responsibilities
- Administer tenancy deposit loans and bond schemes, including financial assessments and repayment monitoring
- Provide resettlement support during the first 3 months of private rented tenancies
- Maintain positive relationships with landlords and increase access to accommodation
- Allocate tenancies and nominations to housing associations according to legislation
- Advise landlords and clients, ensure compliance, and carry out verification checks
- Maintain accurate records, reports, and statistics
- Support clients with Discretionary Housing Payments
- Attend meetings, case conferences, and multi-agency initiatives
What We’re Looking For
- Full driving licence and access to your own vehicle (essential)
- Experience in customer service, working with vulnerable clients, or housing-related services
- Knowledge of tenancy, landlord, homelessness, and welfare benefits issues
- Strong communication, organisational, and problem-solving skills
- Competent with Microsoft Office and housing systems
- Calm, self-motivated, able to work independently
Qualifications
- Educated to A-level or equivalent experience
- Level 3 NVQ in Customer Service or equivalent
- Enhanced DBS check
Hybrid remote – required to be onsite 3 days a week
Community Liaison Officer (Permanent) in Edinburgh employer: Hatched Recruitment Group
Contact Detail:
Hatched Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Liaison Officer (Permanent) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in customer service and working with vulnerable clients. This will help you stand out during interviews and showcase your problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to tenancy and landlord issues. This will boost your confidence and help you articulate your knowledge effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Community Liaison Officer role. Plus, it’s a great way to stay updated on new job openings and company news.
We think you need these skills to ace Community Liaison Officer (Permanent) in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and working with vulnerable clients. We want to see how your skills align with the role of Community Liaison Officer, so don’t hold back!
Showcase Your Knowledge: Demonstrate your understanding of tenancy, landlord, and homelessness issues in your application. We’re looking for someone who knows their stuff, so share any relevant experiences or insights that show you’re the right fit for us.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy laws, landlord responsibilities, and housing benefits. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges involved.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully supported clients or managed relationships with landlords. This will help demonstrate your customer service skills and your ability to handle vulnerable clients effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations, like a difficult landlord or a client struggling with their tenancy. Think through your problem-solving strategies in advance so you can respond clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, challenges they face, or how success is measured in this role. This shows your genuine interest and helps you assess if the job is the right fit for you.