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- Tasks: Engage with the public, provide advice, and support Pension Credit claims.
- Company: Join Hatched Recruitment, partnering with local authorities to make a difference in Barnsley.
- Benefits: Earn £15/hr with full training provided and a supportive team environment.
- Why this job: Make a real impact in your community while gaining valuable customer service experience.
- Qualifications: Experience in public interaction, communication, and handling confidential information is essential.
- Other info: Office-based role with 36 hours a week; start ASAP!
Customer Services Advisor Barnsley £15/hr Start date: ASAP Office based: 36/hrs a week Hatched Recruitment is working closely with the local authorities and we are looking for a Customer Service Advisor in the Barnsley area. Government has recently announced that Winter Fuel Allowance will be paid only to those eligible for certain means tested benefits, including Pension Credit from Winter 2024. Pension Credit is under claimed in Barnsley and Barnsley Council is undertaking an initiative between October 2024 and March 2025 to encourage and support local people to make a claim. The role will include: Hosting drop in sessions at locations across Barnsley, and will be expected to undertake personal travel to each location. Proactively engaging with members of the public Using IT software to check eligibility Giving general advice about how to complete and submit a Pension Credit claim Completing Pension Credit forms Managing bookings for Benefit Advisors Supporting the wider team with activities relating to the Pension Credit initiative Full training will be provided. Responsibilities Respond to customer enquiries (some of which may be upsetting) received through multiple access channels including, telephony, face to face, e-mail, web chat and social media, in accordance with the Council’s Digital First principles, standards of professional conduct and taking into account any safeguarding issues. To analyse and interpret information given by the customer accurately, and make appropriate decisions from a range of options. To be aware of and abide by key areas of legislation and maintain awareness of policies and procedures which impact on how the service is delivered. Liaise with internal and external stakeholders including managers, employees, Elected Members and members of the public, ensuring information and communication links are maintained. To take a one Council approach, listening carefully, speaking positively and ensuring the customer receives an efficient, friendly, courteous and helpful experience. Relevant Experience * Experience of working with members of the public * Experience of communicating utilising a range of access channels and electronically recording information * Experience of providing advice, support and guidance * Experience of working with confidential information * Experience of working as part of a team and individually
Customer Services Advisor employer: Hatched Recruitment Group
Contact Detail:
Hatched Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarize yourself with the local community and its needs. Understanding the specific challenges faced by residents in Barnsley, especially regarding Pension Credit, will help you connect better with the public during your drop-in sessions.
✨Tip Number 2
Brush up on your communication skills across various channels. Since you'll be responding to inquiries through telephony, face-to-face interactions, and social media, being adaptable and clear in your communication is key.
✨Tip Number 3
Gain a solid understanding of the relevant legislation and policies surrounding Pension Credit. This knowledge will empower you to provide accurate advice and support to those who may be eligible for benefits.
✨Tip Number 4
Showcase your experience in handling sensitive situations. Given that some customer inquiries may be upsetting, demonstrating empathy and professionalism will set you apart as a candidate who can provide a supportive experience.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Services Advisor position. Understand the responsibilities and required skills, especially the importance of customer interaction and handling sensitive information.
Tailor Your CV: Customize your CV to highlight relevant experience, particularly in customer service roles. Emphasize any experience you have with public engagement, providing advice, and working with confidential information.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and your passion for helping the community. Mention specific experiences that demonstrate your ability to engage with the public and provide support.
Showcase Communication Skills: In your application, emphasize your communication skills across various channels. Provide examples of how you've successfully interacted with customers through phone, email, or face-to-face, and how you handled challenging situations.
How to prepare for a job interview at Hatched Recruitment Group
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to remain calm and professional, especially when dealing with upset customers.
✨Familiarize Yourself with Pension Credit
Since the role involves advising on Pension Credit claims, take some time to understand what it is and the eligibility criteria. This will show your initiative and readiness to engage with the public on this topic.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and concisely. The interviewers will be looking for your ability to communicate effectively across various channels, so consider how you can showcase this during the interview.
✨Emphasize Teamwork and Collaboration
Discuss your experience working as part of a team and how you contribute to a positive team environment. Mention any relevant experiences where you collaborated with others to achieve a common goal.
