At a Glance
- Tasks: Provide frontline support and manage housing enquiries for tenants and customers.
- Company: Local authority committed to excellent community service.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Office-based role with occasional site visits; driving licence essential.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience in administration and customer service; strong communication skills required.
The predicted salary is between 15 - 15 € per hour.
A local authority is looking for an experienced Housing Management Support Officer to provide frontline customer service and administrative support to the Housing Management team. The successful candidate will act as the first point of contact for tenants and their representatives, dealing with a wide range of housing management enquiries and tenancy-related matters.
Key Responsibilities
- Provide administrative support to the Housing Management team
- Deal with daily enquiries from tenants and customers regarding housing management issues
- Support Housing Officers with tenancy matters including anti-social behaviour, breaches of tenancy, and rent arrears
- Manage Right to Buy and Mutual Exchange cases, including carrying out property inspections where required
- Maintain accurate records and ensure excellent customer service standards are delivered
- Work collaboratively with colleagues and contribute to service improvements
Requirements
- Previous experience in administration and customer service
- Strong communication and organisational skills
- Ability to manage sensitive situations professionally and confidently
- Experience working in housing, tenancy services, or a local authority setting is desirable
- Full UK driving licence and access to a vehicle insured for business use is essential
This role is primarily office-based at Whitwick Business Centre, with occasional site visits required.
Housing Support Officer in Coalville employer: Hatched Recruitment Group
As a local authority, we pride ourselves on being an excellent employer that values community engagement and employee development. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional growth while ensuring a meaningful impact on the lives of our tenants. Located at the Whitwick Business Centre, our team enjoys a dynamic environment where every contribution is recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Officer in Coalville
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or local authority. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've dealt with customer enquiries or managed sensitive situations. We want you to showcase your experience and how you can handle the challenges of a Housing Support Officer.
✨Tip Number 3
Don’t forget to research the local authority! Knowing their values and recent projects can help you tailor your responses during interviews. It shows you're genuinely interested and ready to contribute to their team.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it’s a great way to stay updated on new opportunities in housing management.
We think you need these skills to ace Housing Support Officer in Coalville
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing management and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and how your previous roles have prepared you for this position. Let us know what makes you the perfect fit!
Showcase Your Communication Skills:Since you'll be the first point of contact for tenants, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you would interact with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Stuff
Make sure you brush up on housing management principles and the specific responsibilities of a Housing Support Officer. Familiarise yourself with common tenancy issues, like anti-social behaviour and rent arrears, so you can speak confidently about how you'd handle these situations.
✨Showcase Your Customer Service Skills
Since this role is all about frontline customer service, be ready to share examples of how you've successfully dealt with challenging customer enquiries in the past. Highlight your communication skills and how you maintain professionalism in sensitive situations.
✨Demonstrate Team Spirit
This position requires collaboration with colleagues, so think of instances where you've worked well in a team. Be prepared to discuss how you contribute to service improvements and support your teammates, especially in a busy environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the Housing Management team's goals or challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
