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- Tasks: Join a local authority team to manage resident accounts and support arrears recovery.
- Company: Local authority with a commitment to community service and high standards.
- Benefits: Flexible home-based work, competitive salary, and opportunities for professional growth.
- Why this job: Make a difference in residents' lives while developing your skills in finance and customer service.
- Qualifications: Experience in office admin, strong communication skills, and ICT literacy required.
- Other info: Basic DBS check needed; occasional office presence required.
The predicted salary is between 28800 - 43200 £ per year.
Join a local authority income team and help maintain accurate rent, service charge, and recharge accounts. You will support arrears recovery, respond to resident enquiries, and contribute to high standards of income management.
Key Responsibilities
- Maintain and update resident accounts accurately and promptly
- Manage charges, payments, and Direct Debit collections
- Monitor accounts for overpayments and benefit changes
- Assist with arrears recovery and debt management arrangements
- Issue Digital Payment and Allpay cards
- Liaise with benefits teams and respond to resident enquiries
- Support quarterly rent statements and outgoing tenant checks
- Contribute to team targets and identify opportunities for process improvement
What We’re Looking For
- Experience in office administration and customer support
- Good standard of general education (GCSE/O Level Grade C/3 including English and Maths)
- Strong communication, attention to detail, and ability to work to deadlines
- ICT literate (Word, Excel, Outlook) and comfortable using databases or housing management systems
- Knowledge of debt recovery and welfare benefits (Universal Credit/PIP)
- Team player with a positive, energetic approach and commitment to customer service
Additional Information
- Basic DBS required
- Mainly home-based with occasional office presence
Income Accounting Officer in Bournemouth employer: Hatched Recruitment Group
Contact Detail:
Hatched Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Accounting Officer in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the income accounting field or local authority teams. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of debt recovery and welfare benefits. We want you to shine when discussing how you can contribute to high standards of income management!
✨Tip Number 3
Show off your ICT skills! Be ready to demonstrate your proficiency in Word, Excel, and any housing management systems during interviews. We love seeing candidates who are tech-savvy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for team players with a positive approach, just like you!
We think you need these skills to ace Income Accounting Officer in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in office administration and customer support. We want to see how your skills match the key responsibilities listed in the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about income management and how your background makes you a great fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your ICT Skills: Since we’re looking for someone who’s ICT literate, make sure to mention your proficiency with Word, Excel, and any housing management systems you’ve used. If you’ve got experience with databases, let us know – it’ll definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Numbers
As an Income Accounting Officer, you'll be dealing with numbers daily. Brush up on your knowledge of rent, service charges, and Direct Debit processes. Be ready to discuss how you’ve managed accounts in the past and any experience you have with arrears recovery.
✨Showcase Your Communication Skills
This role involves responding to resident enquiries, so it’s crucial to demonstrate your strong communication skills. Prepare examples of how you've effectively handled customer queries or complaints in previous roles, highlighting your attention to detail and ability to work under pressure.
✨Familiarise Yourself with Relevant Systems
Since the job requires ICT literacy, make sure you're comfortable discussing your experience with databases and housing management systems. If you’ve used specific software before, mention it! This shows you’re ready to hit the ground running.
✨Emphasise Teamwork and Process Improvement
The role is all about contributing to team targets and improving processes. Think of examples where you’ve worked as part of a team to achieve a goal or suggested improvements that made a difference. This will show your positive, energetic approach and commitment to customer service.