Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Answer inbound calls and provide accurate information about local authority services.
- Company: Dynamic recruitment agency based in Bournemouth.
- Benefits: Flexible working hours, full-time or part-time options available.
- Why this job: Make a difference by helping your community with essential services.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Great opportunity for personal growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A recruitment agency is seeking candidates for a temporary position in Bournemouth. The role involves answering inbound calls and providing accurate information regarding local authority services.
Ideal candidates will have experience in customer service, possess strong communication skills, and be able to handle challenging interactions calmly.
This position is full-time at 37 hours per week or part-time at 20 hours, with flexible working hours.
Inbound Public Services Hotline Advisor (Temporary) in Bournemouth employer: Hatched Recruitment Group
Contact Detail:
Hatched Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Public Services Hotline Advisor (Temporary) in Bournemouth
✨Tip Number 1
Practice your communication skills! Since the role involves answering calls and providing information, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with handling different types of inquiries.
✨Tip Number 2
Familiarise yourself with local authority services. Knowing the ins and outs of what you’ll be advising on can really set you apart. Do a bit of research on common queries and services offered in Bournemouth to show you’re proactive!
✨Tip Number 3
Stay calm under pressure! This role might involve challenging interactions, so practice techniques to manage stress and keep your cool. Breathing exercises or quick mental breaks can help you stay focused and composed during tough calls.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you’re serious about the position. Don’t forget to highlight your customer service experience and any relevant skills in your application!
We think you need these skills to ace Inbound Public Services Hotline Advisor (Temporary) in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled challenging situations in the past, so don’t be shy about sharing those stories!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Inbound Public Services Hotline Advisor role. We love seeing genuine enthusiasm for helping others.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like the role requires when answering calls!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Stuff
Before the interview, brush up on local authority services in Bournemouth. Familiarise yourself with common queries and issues that residents might face. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled challenging customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how you can apply those skills in this role.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the questions asked. Nod, maintain eye contact, and paraphrase questions if needed. This not only shows your engagement but also helps you provide more relevant answers.
✨Be Ready for Role-Play Scenarios
Expect to be put in a role-play situation where you might have to handle a difficult call. Stay calm, think on your feet, and remember to empathise with the caller. This is a great opportunity to showcase your problem-solving abilities and customer service mindset.
