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- Tasks: Provide top-notch customer service by answering calls and resolving enquiries.
- Company: Join a supportive team dedicated to helping the community.
- Benefits: Flexible working hours, competitive pay, and potential for extension.
- Why this job: Make a difference by assisting customers and enhancing their experience.
- Qualifications: Confident phone skills and experience in customer service preferred.
- Other info: Great opportunity for personal growth in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Answering inbound telephone calls from the public.
Providing clear and accurate information on local authority services.
Resolving customer enquiries at first point of contact where possible.
Managing challenging or sensitive conversations in a calm and professional manner.
Logging calls and updating records accurately on internal systems.
Working to agreed service standards and targets.
Skills and Experience Required:
- Professional and confident telephone manner.
- Previous experience in an inbound contact centre or customer service environment.
- Experience dealing with challenging customer behaviours.
- Strong communication and listening skills.
- Good IT skills and ability to use multiple systems.
- Ability to remain calm under pressure and work as part of a team.
Role Information:
- Temporary position until May, with the possibility of extension.
- Full-time: 37 hours per week.
- Part-time: 20 hours per week (Working hours can be discussed to suit individual needs).
Customer Service Advisor in Bournemouth employer: Hatched Recruitment Group
Contact Detail:
Hatched Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bournemouth
✨Tip Number 1
Practice your phone skills! Since the role is all about answering calls, get comfortable with speaking clearly and confidently. Maybe even do a mock call with a friend to nail that professional tone.
✨Tip Number 2
Brush up on your local authority services knowledge. The more you know, the better you can provide accurate information. Check out their website or any recent news to stay in the loop!
✨Tip Number 3
Prepare for those tricky customer interactions. Think of some scenarios where things might get heated and how you'd handle them calmly. It shows you're ready for anything!
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that Customer Service Advisor role. Plus, it’s the best way to keep track of your application status!
We think you need these skills to ace Customer Service Advisor in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about answering calls and providing clear information, make sure your written application reflects your strong communication skills. Use concise language and be clear about your experience in customer service.
Highlight Relevant Experience: If you've worked in an inbound contact centre or a similar environment, shout about it! We want to see how your past experiences have prepared you for handling challenging conversations and resolving enquiries effectively.
Stay Professional Yet Friendly: Your application should convey a professional tone, but don’t forget to let your personality shine through! We’re looking for someone who can manage sensitive conversations with a calm and friendly approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with the local authority services you’ll be discussing. Research common customer queries and think about how you would respond to them. This will show that you’re proactive and ready to hit the ground running.
✨Practice Makes Perfect
Rehearse your responses to typical customer service scenarios. Think about how you would handle challenging conversations and practice staying calm under pressure. You could even role-play with a friend to get comfortable with your answers.
✨Show Off Your Skills
Highlight your previous experience in customer service during the interview. Be ready to share specific examples of how you’ve resolved enquiries or managed difficult customers. This will demonstrate your ability to meet their service standards and targets.
✨Tech Savvy is Key
Since the role involves using multiple systems, brush up on your IT skills. Familiarise yourself with common software used in customer service environments. Being able to discuss your tech proficiency will give you an edge and show you’re adaptable.
