At a Glance
- Tasks: Deliver engaging guided tours and support exhibitions at Belfast City Hall.
- Company: Belfast City Council, a key player in the city's cultural heritage.
- Benefits: Competitive pay of £14.35 per hour and a chance to enhance visitor experiences.
- Other info: Join a dynamic team in a historic setting with opportunities for personal growth.
- Why this job: Be part of Belfast's vibrant culture and make a difference in visitor experiences.
- Qualifications: Experience in customer service, guided tours, and strong communication skills.
Belfast City Council is seeking a Tours and Collections Assistant to support the delivery of a high-quality visitor experience at Belfast City Hall. You will play a key role in delivering guided tours, supporting exhibitions, and assisting with the management of the Council's art and artefact collections.
This is a public-facing role requiring strong communication skills, attention to detail, and a commitment to delivering excellent customer service.
Key Responsibilities- Deliver professional guided tours of Belfast City Hall and its grounds
- Provide bespoke tours for civic dignitaries, elected members, and senior officers
- Manage tour bookings, diary systems, and visitor scheduling
- Support invoicing, cash handling, and financial reconciliation processes
- Assist in the management, cataloguing, and storage of art and artefacts
- Support exhibitions, displays, and interpretation of historical collections
- Respond to visitor enquiries and provide high-quality customer service
- Assist with marketing and promotion of tours and exhibitions
- Use systems such as Artifax and other internal databases
- Provide occasional reception cover when required
- Support casual staff training and operational coordination
- Ensure compliance with Council policies, including health and safety and safeguarding
You will have strong interpersonal and organisational skills and experience working in a customer-facing environment.
Essential requirements include:- At least 1 year's relevant experience in at least two of the following areas:
- Guided tours or visitor experience delivery
- Customer-facing role including administration and cash handling
- Use of Microsoft Office, diary systems, or similar software
- Strong communication skills, both written and verbal
- Excellent customer care skills with a professional approach
- Ability to prioritise workload and work independently or as part of a team
- Good IT skills including Microsoft Office applications
- Experience handling cash and following financial procedures
This is an opportunity to work within Belfast's civic and cultural heritage setting, supporting visitors and enhancing the public experience of Belfast City Hall.
Tours and Collections Assistant in Belfast employer: Hatched Recruitment Group
Belfast City Council is an excellent employer, offering a unique opportunity to work in the heart of Belfast's civic and cultural heritage. With a strong commitment to employee development, you will benefit from a supportive work culture that values teamwork and customer service excellence. This temporary role not only provides competitive pay but also allows you to engage with the community and enhance the visitor experience at one of the city's most iconic landmarks.
StudySmarter Expert Advice🤫
We think this is how you could land Tours and Collections Assistant in Belfast
✨Tip Number 1
Get to know the venue! Familiarise yourself with Belfast City Hall and its history. This will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since this role is all about delivering excellent customer service, try rehearsing your tour delivery with friends or family to build confidence.
✨Tip Number 3
Network like a pro! Connect with people in the industry on LinkedIn or attend local events. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows you're serious about joining our team at Belfast City Hall.
We think you need these skills to ace Tours and Collections Assistant in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in guided tours and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent visitor experiences at Belfast City Hall. We love a personal touch, so let your personality come through!
Show Off Your Communication Skills:Since this role is all about interacting with visitors, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we’re looking for that customer care flair!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Venue
Familiarise yourself with Belfast City Hall and its history. Being able to share interesting facts or stories about the building will not only impress your interviewers but also show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Highlight situations where you handled difficult inquiries or provided bespoke experiences, as this is crucial for the Tours and Collections Assistant role.
✨Brush Up on Your IT Skills
Since you'll be using systems like Artifax and Microsoft Office, make sure you're comfortable with these tools. You might be asked about your experience with diary systems or financial procedures, so be ready to discuss how you've used them in previous roles.
✨Practice Your Communication
As this role requires strong verbal and written communication skills, practice articulating your thoughts clearly. Consider doing mock interviews with a friend, focusing on how you would deliver a guided tour or respond to visitor enquiries.
