At a Glance
- Tasks: Provide top-notch customer service and support for key worker accommodation.
- Company: Join a supportive team dedicated to helping residents thrive.
- Benefits: Flexible part-time hours, great work-life balance, and valuable experience.
- Other info: Perfect for students seeking part-time work with real impact.
- Why this job: Make a difference in people's lives while developing your skills.
- Qualifications: Strong customer service skills and a knack for problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
Accommodation Officer
We are looking for a Key Worker Accommodation Officer to provide frontline customer service to residents and support the smooth running of key worker accommodation.
25hours a week, Monday-Friday
Key Responsibilities
- Act as the first point of contact for tenant and prospective resident enquiries.
- Support applications, bookings, move-ins and move-outs, including right-to-rent checks.
- Maintain accurate occupancy and tenant records.
- Process and track maintenance requests and liaise with contractors.
- Carry out property inspections and health & safety checks.
- Support rent, deposit, direct debit and invoice administration.
- Work with the Marketing and Lettings Officer to maximise occupancy.
- Liaise with NHS Trusts, universities and external partners.
- Respond to customer concerns and support complaint resolution.
- Ensure accommodation remains safe, compliant and well maintained.
Requirements
- Strong customer service and problem-solving skills.
- Excellent communication and organisational skills.
- Ability to manage multiple tasks and administrative processes.
- Experience using housing management systems and Microsoft Office.
- Experience in accommodation, housing, property management or hospitality is desirable.
- Knowledge of tenancy agreements, housing regulations and compliance is desirable.
If you have strong customer service and administration experience and are looking for a part-time office-based role, we'd like to hear from you
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Accomodation Support Officer employer: Hatched Recruitment Group
Hatched Recruitment Group is an excellent employer, offering a dynamic work environment in Basingstoke where employee relations specialists can thrive. With a strong focus on professional development and a supportive team culture, employees are encouraged to grow their skills while contributing to meaningful HR solutions. The company values collaboration and innovation, making it an ideal place for those looking to make a real impact in the field of HR.
