Salary £50,000 - £54,500 depending on experience
Hours: Full time (35 hours)
Location: Hybrid working with one day a week in our Little Canfield office. Along with regular travel to Hastoe offices and schemes.
About us
At Hastoe, we're proud to be one of the country's leading rural housing associations, providing affordable, high-quality homes and services across the South of England. We manage 7,500 homes which spans from Norfolk to Devon. We deliver small housing developments in partnership with local communities and we also manage some housing in urban areas
Our mission is simple: to help create thriving communities and support residents to sustain successful tenancies. We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
We are looking for an experienced Housing Team Leader to lead our housing management team and help deliver outstanding services to our residents.
You will be responsible for managing a team of Housing Officers and take responsibility for delivering an excellent housing management service across a designated geographical area.
You will provide leadership on complex cases, ensure compliance with legal and regulatory requirements, drive service improvements and champion a positive resident experience.
This is an exciting opportunity for a housing professional who thrives on leading people, managing challenging casework and delivering meaningful outcomes for residents and communities.
Key Responsibilities
- Leading, motivating and developing a team of Housing Officers and other housing staff.
- Overseeing tenancy management throughout the tenancy lifecycle, including assignments, successions, mutual exchanges and tenancy enforcement.
- Providing management oversight on complex anti-social behaviour, safeguarding and domestic abuse cases.
- Ensuring effective neighbourhood and estate management, maintaining safe and sustainable communities.
- Supporting the delivery of rent collection targets and review complex arrears cases.
- Monitoring service performance and ensure compliance with housing, health and safety and regulatory requirements.
- Building strong partnerships with residents, local authorities, support agencies and contractors.
About You
You’ll be an experienced housing professional with a strong track record of leading teams and delivering excellent housing management services.
You’ll have:
- Significant experience within social housing or housing management.
- Experience of managing and developing staff.
- Up-to-date knowledge of housing law, tenancy management, safeguarding and anti-social behaviour.
- Strong decision-making skills and the ability to manage complex cases.
- Excellent communication and relationship-building skills.
- A customer-focused approach and commitment to achieving positive outcomes for residents.
- The ability to analyse performance information and drive service improvements.
- A full driving licence and willingness to travel regularly across your region.
- Hold or have a willingness to obtain a Chartered Institute of Housing Level 4
Why Join Hastoe?
At Hastoe, you'll be joining an organisation with a strong social purpose and a reputation for delivering high-quality housing and services.
Benefits provided
Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
Other benefits include:
- Flexible working opportunities
- Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part-time employees).
- Discounts for local shops, restaurants and gym membership.
- Cycle to Work
- Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
- Health Cash Plan (a type of health insurance).
- 3 x Life Assurance from day 1, for all pension holders.
- A supportive working environment with ongoing learning and development opportunities.
- Long Service awards.
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Housing Team Leader in Tring employer: Hastoe Housing
Hastoe is an exceptional employer, offering a supportive work environment that prioritises employee well-being and professional growth. With generous benefits such as 25 days of annual leave, enhanced pension contributions, and flexible working opportunities, employees are encouraged to thrive both personally and professionally. Located across the picturesque south of England, Hastoe's commitment to innovation and sustainability in social housing makes it a meaningful place to work, where your contributions directly impact communities and the environment.
