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- Tasks: Lead and manage estate services to enhance resident satisfaction and service quality.
- Company: Hastoe, a social housing landlord with a commitment to community impact.
- Benefits: 25 days annual leave, enhanced pension, flexible working, and health cash plan.
- Other info: Supportive environment with ongoing learning and development opportunities.
- Why this job: Make a real difference in people's lives while developing your management career.
- Qualifications: Experience in estate services management and excellent customer service skills required.
The predicted salary is between 47000 - 49000 ÂŁ per year.
Salary: ÂŁ47,265 pa
Hours: Full time (35 hours)
Location: Home working with site visits at least once a week in Oxford, Buckinghamshire and Berkshire.
Benefits: 25 days annual leave plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, plus more.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord with homes in urban and rural areas. We're passionate about providing a firstâclass service for our customers. If you are enthusiastic, customerâfocused, and passionate about making a difference to people's lives then we want to hear from you.
About the role
Our residents have told us that they want improved estate and caretaking services, so we are expanding our existing Estate Services team and looking to recruit an additional Estates Services Manager to grow and lead a team. Reporting to the Regional Manager, this role will manage a combination of directly employed estate staff and contractors undertaking cleaning and grounds maintenance services. The post holder will need to work across the organisation to ensure that our estate services have a focus on quality, value for money, health & safety and resident satisfaction. This role requires regular travel to Oxford, Buckinghamshire and Berkshire. Applicants should live within a reasonable commuting distance, as site visits typically occur once a week and occasionally more often.
About you
- Experience in estate services contract management and procurement.
- Experience in managing people with proven experience in managing remote frontâline teams.
- Excellent customer service skills.
- Excellent communication skills to a range of audiences, both written and verbal.
- Good IT skills and the ability to use housing management and other specialist software.
- To hold obstacles exam; relevant licence and have use of your own vehicle.
Benefits provided
- Annual Leave: Starting at 25 days, plus UK Public Bank Holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
- Enhanced Pension: Hastoe's employer contributions start at 5% and are based on a matching of your own contribution level plus 2%, up to a maximum of 8% employer contribution.
- Other benefits include:
- Flexible working opportunities.
- Annual leave increasing with length of service up to a maximum of 28 days (pro rata for part time employees).
- Discounts for local shops, restaurants and gym membership.
- Cycle and Car Leasing Scheme.
- Employee Assistance Programme (EAP) â confidential phone and online support and resources service with 24/7 access.
- Health Cash Plan (a type of health insurance).
- 3 x Life Assurance from day 1, for all pension holders.
- A supportive working environment with ongoing learning and development opportunities.
- Long Service awards.
How to apply
Please send your CV to recruitment@hastoe.com by midnight on Wednesday 4 February 2026. We will review CVs as they come in and carry out interviews throughout the recruitment process. We reserve the right to close this vacancy early should we find a suitable candidate. If you would like to find out more about the role please contact Claire Owen, Regional Manager, on 07917 178657. For enquiries about the application process, please contact the HR Team at recruitment@hastoe.com. This post is subject to background checks.
Estate Services Manager in London employer: Hastoe Housing
Contact Detail:
Hastoe Housing Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Estate Services Manager in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
â¨Tip Number 2
Prepare for interviews by researching Hastoe and its values. Understand their commitment to customer service and how you can contribute to improving estate services. Tailor your responses to show how your experience aligns with their mission.
â¨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in joining the Hastoe team and making a difference in residents' lives.
We think you need these skills to ace Estate Services Manager in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your estate services contract management and people management experience to show us you're the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why youâre passionate about improving estate services. Share specific examples of how you've made a difference in previous roles to grab our attention!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear and concise. Use professional language but let your personality shine through â we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you donât miss out on any important updates!
How to prepare for a job interview at Hastoe Housing
â¨Know Your Stuff
Make sure you understand the role of an Estate Services Manager inside out. Familiarise yourself with Hastoe's mission, values, and the specific challenges they face in estate management. This will help you demonstrate your enthusiasm and show that you're genuinely interested in making a difference.
â¨Showcase Your Experience
Prepare to discuss your previous experience in estate services contract management and managing remote teams. Have specific examples ready that highlight your customer service skills and how you've successfully led teams to improve service delivery.
â¨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be prepared to answer questions from various audiences, and donât hesitate to ask for clarification if you donât understand something during the interview.
â¨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges they currently face, or how success is measured in this role. It shows that youâre engaged and thinking critically about how you can contribute.