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- Tasks: Deliver housing services, manage rent accounts, and engage with residents in Somerset and Dorset.
- Company: Hastoe, a leading rural housing specialist with a passion for community service.
- Benefits: Competitive salary, flexible working, generous leave, and health benefits.
- Other info: Dynamic role with ongoing training and career development opportunities.
- Why this job: Make a real impact on people's lives while developing your career in housing.
- Qualifications: Experience in housing management or customer service, strong organisational skills.
The predicted salary is between 38480 - 44720 £ per year.
Salary: £38,480 - £44,720 per annum. Dependent on skills, experience and qualifications
Hours: 35 hours per week
Location: The role is home based and covering a patch in Somerset and Dorset, there will also be travel to the West Region office in Dorchester on a monthly basis.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas. We are passionate about providing a first‑class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
As one of our Housing Officers, you will be responsible for delivering housing services directly to the residents on your patch reporting into a Regional Housing Manager. You will deliver a great range of services to our residents, including:
- Managing rent accounts
- Managing anti‑social behaviour
- Letting empty homes
- Resident engagement and community events
- Managing estate services and undertaking health and safety inspections
- Tenancy management
This role offers a great opportunity to make real impact on people’s lives, developing the skills and experience to start or continue your career in housing. This is a role where no two days are the same.
About you
You will need to be customer focussed and enjoy getting out and about meeting our residents. You will be able to work remotely and be able to manage your time effectively. You will be organised, have an eye for detail and enjoy ‘getting stuck in’ to resolve resident issues, working in partnership with Hastoe colleagues and external organisations. You will need to be able to drive and have access to a vehicle as all of our Housing Officer patches cover a large geography. You will be as committed as we are in developing you in the role with access to training and career development. You’ll also need:
- Previous experience in housing management or a customer service background
- Knowledge of rent collection processes
- Commitment to providing excellent customer service
- Excellent time management skills
- Strong team player
- Flexibility and the ability to work in a dynamic environment
- Access to your own car for business use
Benefits provided
- Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
- Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
- Other benefits include:
- Flexible working opportunities
- Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).
- Discounts for local shops, restaurants and gym membership.
- Cycle to Work Scheme.
- Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
- Health Cash Plan (a type of health insurance).
- 3 x Life Assurance from day 1, for all pension holders.
- A supportive working environment with ongoing learning and development opportunities.
- Long Service awards.
Housing Officer employer: Hastoe Housing
Contact Detail:
Hastoe Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company! Research Hastoe and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've handled customer service issues or managed conflicts. This will showcase your skills and how you can handle the dynamic nature of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your relevant experience in housing management or customer service, and show us how your skills align with what we’re looking for.
Show Your Passion: We want to see your enthusiasm for making a difference in people’s lives. Share examples of how you’ve gone above and beyond for customers in the past, and let your passion for social housing shine through!
Be Organised: Since this role involves managing your time effectively, demonstrate your organisational skills in your application. Use clear headings and bullet points to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Hastoe!
How to prepare for a job interview at Hastoe Housing
✨Know Your Stuff
Before the interview, make sure you understand Hastoe's mission and values. Familiarise yourself with their housing services and the specific challenges faced in Somerset and Dorset. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Focus
As a Housing Officer, being customer-focused is key. Prepare examples from your past experiences where you've successfully resolved resident issues or improved customer satisfaction. Highlight your ability to engage with residents and work collaboratively with colleagues.
✨Demonstrate Time Management Skills
Since this role involves managing a patch and working remotely, be ready to discuss how you prioritise tasks and manage your time effectively. Share specific strategies or tools you use to stay organised and ensure that you meet deadlines.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the types of community events they organise, or how they measure success in resident engagement. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.