At a Glance
- Tasks: Lead the Home Ownership team, managing relationships and ensuring compliance with leases and legislation.
- Company: Hastoe, a leading social housing landlord in rural England.
- Benefits: 25 days leave, enhanced pension, healthcare cash plan, and flexible working options.
- Other info: Supportive environment with ongoing learning and development opportunities.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 42500 - 42500 £ per year.
Salary: £42,500
Hours: Full time (35 hours)
Location: Home-based with occasional travel to Hastoe offices or schemes.
Benefits: 25 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas. We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
You will play a key role in managing the relationship between Hastoe and its leaseholders, shared owners and freeholders. You will ensure compliance is upheld with leases, legislation, and internal policies, while supporting residents with advice and managing a range of property and legal matters. The role also supervises and acts as deputy to the Home Ownership Manager as required. In addition to managing and supporting the Home Ownership Assistant duties will include:
- Managing the shared ownership, leasehold and freehold portfolios.
- Overseeing complex escalations whilst ensuring legal and regulatory compliance is upheld.
- Supporting processes such as variations, enfranchisement, debt recovery and breach of lease cases.
- Collaborating with solicitors, finance and internal teams to ensure smooth delivery and promote excellent customer service.
- Attending resident drop‑in days, scheme inspections and consultations where necessary.
About you
You will have experience in housing management, particularly with leaseholders and shared ownership schemes. You will have the ability to work with a variety of stakeholders varying in seniority, accompanied by excellent written and verbal communication skills. In addition, you will:
- Be able to confidently interpret leases and freehold agreements.
- Be able to manage complex leasehold cases including legal enforcement.
- Have strong organisational skills to aid with the management of multiple priorities.
- Be customer focused, resilient under pressure, detail driven, and committed to fairness, professionalism, and high standards.
- Be proficient with the use of I.T. systems, including Microsoft Office and specialist housing management software.
- Be willing to study for a professional qualification. Minimum level 3 CIH – Chartered Institute of Housing (if not already obtained).
Benefits provided
- Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
- Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
- Other benefits include:
- Flexible working opportunities
- Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).
- Discounts for local shops, restaurants and gym membership.
- Cycle to Work.
- Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
- Health Cash Plan (a type of health insurance).
- 3 x Life Assurance from day 1, for all pension holders.
- A supportive working environment with ongoing learning and development opportunities.
- Long Service awards.
How to apply
Please send your CV and any supporting statement to recruitment@hastoe.com by midnight on 5 April 2026. We may be conducting interviews as the recruitment progresses and may close the vacancy before the date specified. We recommend applying early. If you would like to find out more about the role or enquiries about the application process, please contact the HR Team at recruitment@hastoe.com. This post is subject to background checks.
Home Ownership Team Leader employer: Hastoe Housing
Hastoe is an exceptional employer, offering a supportive and flexible work environment that prioritises employee well-being and professional growth. With generous benefits including 25 days of annual leave, enhanced pension contributions, and opportunities for further training, we empower our team to make a meaningful impact in the community while enjoying a healthy work-life balance. Join us in our mission to provide first-class housing services and be part of a passionate team dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Team Leader
✨Get Involved in Local Property Events
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Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Hastoe Housing.
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✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Hastoe Housing's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Home Ownership Team Leader
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Home Ownership Team Leader role at Hastoe Housing, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Hastoe Housing
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Hastoe Housing operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Hastoe Housing. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Hastoe Housing.
