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- Tasks: Manage relationships with leaseholders and shared owners, ensuring compliance and providing support.
- Company: Hastoe, a leading rural housing specialist in England.
- Benefits: 25 days leave, enhanced pension, flexible working, and health cash plan.
- Other info: Supportive environment with ongoing learning and development opportunities.
- Why this job: Make a real difference in people's lives through social housing.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 38254 - 38254 £ per year.
Salary: £38,254.63
Hours: Full time (35 hours)
Location: Remote - Home based in the South Central/Southeast/East of England to enable occasional attendance at Hastoe Offices and estates.
Benefits: 25 days leave, plus bank holidays and 1.5 days complimentary leave. Option to purchase additional annual leave, healthcare cash plan, enhanced pension, and more.
About us: Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas. We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role: The Home Ownership Officer will play a key role in managing the relationship between Hastoe and its leaseholders, shared owners and freeholders. The role ensures compliance with leases, legislation and internal policies, while supporting residents with advice and managing a range of property and legal matters. The role will also support the Home Ownership Manager in delivering a high-quality service to homeowners, ensuring compliance with leases, legislative requirements, and Hastoe policies.
Duties will include:
- Acting as the main point of contact for leaseholders and shared owners, dealing with queries related to leases, service charges and home ownership policies.
- Managing statutory and voluntary lease extensions, collective enfranchisement applications as well as staircasing, liaising with legal teams and valuers as needed.
- Investigating and resolving breaches of lease conditions, working with internal and external partners to achieve timely resolution.
- Carrying out administration aspects relating to resales, disposals, consultations and Ground Rent.
- Working with our solicitors to prepare cases for legal action including injunctions, money judgments, and forfeiture where necessary, and representing the organization at court or tribunal hearings.
- Liaising with finance teams to answer any service charge queries and to assist with the service charge estimates and actuals.
- Delivering excellent customer service, ensuring all queries are handled effectively and professionally.
About you: You will need to have proven experience in housing management, particularly in dealing with leaseholders and shared ownership leases, including the legal frameworks surrounding them. The role requires you to have excellent written and verbal communication skills, with a commitment to delivering high standards. You will also need:
- Be educated to A-Level standard.
- Problem‑solving skills and a proactive approach to resolving issues.
- The ability to work independently and as part of a team.
- To be flexible and adaptable to change, with a willingness to learn and develop in the role.
- Where this isn’t already held, to be willing to study for a professional qualification in housing, property management, or a related field (e.g., CIH membership).
Benefits provided:
- Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
- Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
- Flexible working opportunities.
- Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).
- Discounts for local shops, restaurants and gym membership.
- Cycle to Work Scheme.
- Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
- Health Cash Plan (a type of health insurance).
- 3 x Life Assurance from day 1, for all pension holders.
- A supportive working environment with ongoing learning and development opportunities.
- Long Service awards.
This post is subject to background checks.
Home Ownership Officer employer: Hastoe Housing
Contact Detail:
Hastoe Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Officer
✨Tip Number 1
Get to know Hastoe and its mission! Research the company’s values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've dealt with leaseholders or resolved issues in housing management. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Home Ownership Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Home Ownership Officer role. Highlight your experience in housing management and any relevant skills that match the job description. We want to see how you can bring value to Hastoe!
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application reflects this. Use clear, concise language and check for any typos or errors. We love a well-presented application!
Demonstrate Your Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles, especially related to leaseholders or shared ownership. We’re looking for proactive individuals who can think on their feet!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hastoe Housing
✨Know Your Stuff
Make sure you brush up on housing management, especially leaseholder and shared ownership leases. Familiarise yourself with the legal frameworks and policies relevant to Hastoe, as this will show your commitment and understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you resolved issues or improved a process for customers, as this aligns perfectly with Hastoe's focus on providing a first-class service.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Prepare to discuss how you've tackled challenges in housing management or similar fields. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company culture. This shows your genuine interest in Hastoe and helps you determine if it's the right fit for you too.