Hastoe Housing is creating a new Complaints and Service Improvement Team and seeks a talented Complaints and Service Improvement Officer. You will investigate complex Stage 1 complaints, manage the Housing Ombudsman portal, and collaborate with colleagues to resolve issues and drive service improvements.
You will help ensure residents receive timely, fair and high-quality responses while embedding learning across the organisation, contributing to better outcomes for tenants in a supportive,
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Complaints & Service Improvement Specialist in Great Dunmow employer: Hastoe Housing
Hastoe is an exceptional employer, offering a supportive work environment that prioritises employee well-being and professional growth. With generous benefits such as 25 days of annual leave, enhanced pension contributions, and flexible working opportunities, employees are encouraged to thrive both personally and professionally. Located across the picturesque south of England, Hastoe's commitment to innovation and sustainability in social housing makes it a meaningful place to work, where your contributions directly impact communities and the environment.
