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- Tasks: Lead and grow a team to enhance estate services for our residents.
- Company: Join Hastoe, a passionate social housing landlord making a difference.
- Benefits: Enjoy 25 days leave, flexible working, and a supportive environment.
- Why this job: Make a real impact on people's lives while developing your management career.
- Qualifications: Experience in estate services management and excellent customer service skills required.
- Other info: Opportunities for ongoing learning and development in a dynamic team.
The predicted salary is between 47265 - 52600 £ per year.
Salary: £47,265 pa
Hours: Full time (35 hours)
Location: Home working with frequent site visits in Oxford, Buckinghamshire and Berkshire.
Benefits: 25 days annual leave plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, plus more.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord with homes in urban and rural areas. We’re passionate about providing a first‑class service for our customers. If you are enthusiastic, customer‑focused, and passionate about making a difference to people’s lives then we want to hear from you.
About the role
Our residents have told us that they want improved estate and caretaking services, so we are expanding our existing Estate Services team and looking to recruit an additional Estates Services Manager to grow and lead a team. Reporting to the Regional Manager, this role will manage a combination of directly employed estate staff and contractors undertaking cleaning and grounds maintenance services. The post holder will need to work across the organisation to ensure that our estate services have a focus on quality, value for money, health & safety and resident satisfaction.
About you
We are looking for someone with:
- Experience in estate services contract management and procurement.
- Experience in managing people with proven experience in managing remote front‑line teams.
- Excellent customer service skills.
- Excellent communication skills to a range of audiences, both written and verbal.
- Good IT skills and the ability to use housing management and other specialist software.
- To hold a valid driving licence and have use of your own vehicle.
Benefits provided
- Annual Leave: Starting at 25 days, plus UK Public/Bank Holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
- Enhanced Pension: Hastoe's employer contributions start at 5% and are based on a matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
- Flexible working opportunities.
- Annual leave increasing with length of service up to a maximum of 28 days (pro rata for part‑time employees).
- Discounts for local shops, restaurants and gym membership.
- Cycle and Car Leasing Scheme.
- Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
- Health Cash Plan (a type of health insurance).
- 3 x Life Assurance from day 1, for all pension holders.
- A supportive working environment with ongoing learning and development opportunities.
- Long Service awards.
How to apply
Please send your CV to recruitment@hastoe.com by midnight on Wednesday 10 December 2025. We will review CVs as they come in and carry out interviews throughout the recruitment process. We reserve the right to close this vacancy early should we find a suitable candidate. If you would like to find out more about the role please contact Claire Owen, Regional Manager, on 07917 178657. For enquiries about the application process, please contact the HR Team at recruitment@hastoe.com. This post is subject to background checks.
Estate Services Manager employer: Hastoe Housing
Contact Detail:
Hastoe Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Hastoe and understand their mission and values. Be ready to discuss how your experience aligns with their goals, especially around improving estate services.
✨Tip Number 3
Showcase your customer service skills! Think of examples from your past roles where you made a difference for residents or clients. This will highlight your fit for the Estate Services Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Hastoe and making a positive impact.
We think you need these skills to ace Estate Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your estate services contract management and people management experience to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about improving estate services. Share specific examples of how you've made a difference in previous roles, especially in customer service and team management.
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Hastoe Housing
✨Know Your Stuff
Make sure you understand the role of an Estate Services Manager inside out. Familiarise yourself with Hastoe's mission and values, especially their focus on customer service and quality estate management. This will help you demonstrate your enthusiasm and alignment with their goals during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in estate services contract management and managing remote teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your skills fit the job.
✨Communicate Clearly
Since excellent communication skills are a must for this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you've effectively communicated with different audiences in the past, whether it's through written reports or verbal presentations.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the challenges the Estate Services team is currently facing or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
