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- Tasks: Lead and manage estate services to enhance resident satisfaction and service quality.
- Company: Hastoe, a social housing landlord with a commitment to excellent customer service.
- Benefits: 25 days annual leave, enhanced pension, flexible working, and health cash plan.
- Why this job: Make a real difference in people's lives while developing your management career.
- Qualifications: Experience in estate services management and excellent communication skills required.
- Other info: Supportive environment with ongoing learning and development opportunities.
The predicted salary is between 40000 - 55000 £ per year.
Salary: £47,265 pa
Hours: Full time (35 hours)
Location: Home working with site visits at least once a week in Oxford, Buckinghamshire and Berkshire.
Benefits: 25 days annual leave plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, plus more.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord with homes in urban and rural areas. We’re passionate about providing a first‑class service for our customers. If you are enthusiastic, customer‑focused, and passionate about making a difference to people’s lives then we want to hear from you.
About the role
Our residents have told us that they want improved estate and caretaking services, so we are expanding our existing Estate Services team and looking to recruit an additional Estates Services Manager to grow and lead a team. Reporting to the Regional Manager, this role will manage a combination of directly employed estate staff and contractors undertaking cleaning and grounds maintenance services. The post holder will need to work across the organisation to ensure that our estate services have a focus on quality, value for money, health & safety and resident satisfaction. This role requires regular travel to Oxford, Buckinghamshire and Berkshire. Applicants should live within a reasonable commuting distance, as site visits typically occur once a week and occasionally more often.
About you
- Experience in estate services contract management and procurement.
- Experience in managing people with proven experience in managing remote front‑line teams.
- Excellent customer service skills.
- Excellent communication skills to a range of audiences, both written and verbal.
- Good IT skills and the ability to use housing management and other specialist software.
- To hold relevant licence and have use of your own vehicle.
Benefits provided
- Annual Leave: Starting at 25 days, plus UK Public Bank Holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
- Enhanced Pension: Hastoe's employer contributions start at 5% and are based on a matching of your own contribution level plus 2%, up to a maximum of 8% employer contribution.
- Other benefits include:
- Flexible working opportunities.
- Annual leave increasing with length of service up to a maximum of 28 days (pro rata for part time employees).
- Discounts for local shops, restaurants and gym membership.
- Cycle and Car Leasing Scheme.
- Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
- Health Cash Plan (a type of health insurance).
- 3 x Life Assurance from day 1, for all pension holders.
- A supportive working environment with ongoing learning and development opportunities.
- Long Service awards.
How to apply
Please send your CV by midnight on Wednesday 4 February 2026. We will review CVs as they come in and carry out interviews throughout the recruitment process. We reserve the right to close this vacancy early should we find a suitable candidate.
If you would like to find out more about the role please contact Claire Owen, Regional Manager.
This post is subject to background checks.
Estate Services Manager in England employer: Hastoe Housing
Contact Detail:
Hastoe Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Services Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research Hastoe and understand their mission and values. Be ready to discuss how your experience aligns with their goals, especially around customer service and estate management.
✨Tip Number 3
Showcase your skills! During interviews, highlight your experience in managing remote teams and your knack for improving services. Use specific examples to demonstrate how you've made a difference in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Hastoe and making a positive impact on residents' lives.
We think you need these skills to ace Estate Services Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Estate Services Manager role. Highlight your experience in estate services contract management and managing remote teams. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to showcase your customer service skills. We love a good communicator!
Be Enthusiastic: Let your passion for making a difference shine through in your application. We’re all about providing a first-class service, so show us how you can contribute to that mission. Enthusiasm goes a long way with us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward. We can’t wait to hear from you!
How to prepare for a job interview at Hastoe Housing
✨Know Your Stuff
Make sure you understand the ins and outs of estate services management. Brush up on your knowledge about contract management, procurement, and how to lead remote teams. This will show that you're not just interested in the role but also prepared to tackle its challenges.
✨Showcase Your Customer Service Skills
Since this role is all about providing a first-class service to residents, be ready to share examples of how you've excelled in customer service. Think of specific situations where you made a difference or resolved issues effectively.
✨Communicate Clearly
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common interview questions, focusing on how you can communicate with various audiences, both verbally and in writing.
✨Demonstrate Your IT Proficiency
Familiarise yourself with housing management software and any other relevant tools. Be prepared to discuss your experience with technology and how it can enhance estate services. Showing that you're tech-savvy will give you an edge in this digital age.
