Planned Works Administrator in Somerset

Salary: £13,760.47 pa (£24,330 pa FTE)

Working hours: 19 hours per week (Monday and Tuesday 09:00 – 17:00 and Friday 09:00 – 14:00)

Location: Hybrid (One day a week in either our Dorchester office or our East office near Stansted)

Benefits: 121.5 hours annual leave, including bank holidays (32 days FTE, including bank holidays) and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.

About us

Hastoe owns and manages more than 7,500 homes across England from Devon to Norfolk. We are a social housing landlord and England's leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas. We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people's lives, then we want to hear from you.

About the role

We are looking for a second Team Administrator to join our Planned Works Team in the Property Directorate to help deliver our planned and major works programmes. The successful candidate will work with a great team of colleagues to help deliver these programmes and projects, while also providing technical knowledge and expertise to their colleagues. You will work closely with the existing administrator to ensure all administrative activities for the team are managed.

Our planned and major works projects typically include:

• arranging works identified by fire risk assessments;
• cyclical redecorations;
• window and door replacements;
• re-roofing;
• heating upgrades;
• kitchen and bathroom replacements;
• overseeing major or complex repairs;
• defect surveys;
• Decent Homes Standard works.

This is a hybrid role, with attendance required at either Hastoe's Dorchester office or East office near Stansted at least one day per week, along with occasional travel to contractor meetings.

Responsibilities will include:

• Liaising with contractors, responding to queries, updating customers.
• Ensuring the housing management systems are up to date at all times.
• Carrying out customer satisfaction surveys and following up responses.
• Providing statistics on customer satisfaction for monthly contractor meetings.
• Reviewing and processing contractor payment requests in line with individual contracts, referring as appropriate to Surveyors.
• Compiling, collating and processing statistical information.
• Taking Minutes of meetings.
• Preparing and responding to queries relating to Section 20 notices for planned works.

About you

Our ideal Planned Works Administrator will have:

• A good working knowledge of housing associations.
• Previous experience of construction and health and safety legislation.
• A proven track record of delivering excellent customer service.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, including Excel, Word, SharePoint and Outlook.
• The ability to manage multiple tasks effectively and deliver successful outcomes with support from the team.

Benefits provided:

• Annual Leave: Starting at 32 days full time equivalent, including bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave after passing the probation period.
• Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
• Other benefits include:

• Flexible working opportunities.
• Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays.
• Discounts for local shops, restaurants and gym membership.
• Cycle to Work and Car Leasing Scheme.
• Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
• Health Cash Plan (a type of health insurance).
• 3 x Life Assurance from day 1, for all pension holders.
• A supportive working environment with ongoing learning and development opportunities.
• Long Service awards.

How to apply

Please send your CV and any supporting statement to by midnight on 11 March 2026. We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.

If you would like to find out more about the role please contact Tom Newman at For enquiries about the application process please contact the HR Team at This post is subject to background checks.

Job Type: Part-time

Pay: £13,760.47 per year

Expected hours: 19 per week

Ability to commute/relocate: Dorchester DT1 3GX: reliably commute or plan to relocate before starting work (required)

Education: GCSE or equivalent (required)

Experience: Customer service: 2 years (required), Microsoft Office: 2 years (required), Administrative: 2 years (required), purchase order and invoice processing: 2 years (required)

Work authorisation: United Kingdom (required)

Work Location: Hybrid remote in Dorchester DT1 3GX