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- Tasks: Join our team to manage exciting housing projects and ensure customer satisfaction.
- Company: Hastoe, a leading rural housing specialist dedicated to community service.
- Benefits: Enjoy 32 days annual leave, flexible working, and a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic role.
- Qualifications: Experience in customer service and Microsoft Office is essential.
- Other info: Hybrid work model with opportunities for professional growth and development.
The predicted salary is between 13760 - 13760 £ per year.
Salary: £13,760.47 pa (£24,330 pa FTE)
Working hours: 19 hours per week (Monday and Tuesday 09:00 – 17:00 and Friday 09:00 – 14:00)
Location: Hybrid (One day a week in either our Dorchester office or our East office near Stansted)
Benefits: 121.5 hours annual leave, including bank holidays (32 days FTE, including bank holidays) and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.
About us
Hastoe owns and manages more than 7,500 homes across England from Devon to Norfolk. We are a social housing landlord and England's leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas. We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people's lives, then we want to hear from you.
About the role
We are looking for a second Team Administrator to join our Planned Works Team in the Property Directorate to help deliver our planned and major works programmes. The successful candidate will work with a great team of colleagues to help deliver these programmes and projects, while also providing technical knowledge and expertise to their colleagues. You will work closely with the existing administrator to ensure all administrative activities for the team are managed.
Our planned and major works projects typically include:
- arranging works identified by fire risk assessments;
- cyclical redecorations;
- window and door replacements;
- re-roofing;
- heating upgrades;
- kitchen and bathroom replacements;
- overseeing major or complex repairs;
- defect surveys;
- Decent Homes Standard works.
This is a hybrid role, with attendance required at either Hastoe's Dorchester office or East office near Stansted at least one day per week, along with occasional travel to contractor meetings.
Responsibilities will include:
- Liaising with contractors, responding to queries, updating customers.
- Ensuring the housing management systems are up to date at all times.
- Carrying out customer satisfaction surveys and following up responses.
- Providing statistics on customer satisfaction for monthly contractor meetings.
- Reviewing and processing contractor payment requests in line with individual contracts, referring as appropriate to Surveyors.
- Compiling, collating and processing statistical information.
- Taking Minutes of meetings.
- Preparing and responding to queries relating to Section 20 notices for planned works.
About you
Our ideal Planned Works Administrator will have:
- A good working knowledge of housing associations.
- Previous experience of construction and health and safety legislation.
- A proven track record of delivering excellent customer service.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office applications, including Excel, Word, SharePoint and Outlook.
- The ability to manage multiple tasks effectively and deliver successful outcomes with support from the team.
Benefits provided:
- Annual Leave: Starting at 32 days full time equivalent, including bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave after passing the probation period.
- Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
- Other benefits include:
- Flexible working opportunities.
- Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays.
- Discounts for local shops, restaurants and gym membership.
- Cycle to Work and Car Leasing Scheme.
- Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
- Health Cash Plan (a type of health insurance).
- 3 x Life Assurance from day 1, for all pension holders.
- A supportive working environment with ongoing learning and development opportunities.
- Long Service awards.
How to apply
Please send your CV and any supporting statement to [contact email] by midnight on 11 March 2026. We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.
If you would like to find out more about the role please contact Tom Newman at [contact email]. For enquiries about the application process please contact the HR Team at [HR contact email]. This post is subject to background checks.
Job Type: Part-time
Pay: £13,760.47 per year
Expected hours: 19 per week
Work Location: Hybrid remote in Dorchester DT1 3GX
Planned Works Administrator in Dorchester employer: Hastoe Housing Association
Contact Detail:
Hastoe Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planned Works Administrator in Dorchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Planned Works Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Hastoe and their projects, especially in planned works. Show them you’re not just another candidate; you’re genuinely interested in making a difference in people’s lives through your work.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on your customer service experience and how it relates to the role. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Hastoe team and contributing to their mission.
We think you need these skills to ace Planned Works Administrator in Dorchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Planned Works Administrator role. Highlight your customer service experience and any relevant knowledge of housing associations to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Share specific examples of your previous work that align with the responsibilities listed in the job description.
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. This is your chance to demonstrate your attention to detail and professionalism!
Apply Early Through Our Website: Don’t wait until the last minute! Apply through our website as soon as you can. We’re keen to meet enthusiastic candidates like you, and applying early gives you a better chance of standing out!
How to prepare for a job interview at Hastoe Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of housing associations and construction legislation. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond to help someone, as this aligns perfectly with Hastoe's mission of providing a first-class service.
✨Get Familiar with Microsoft Office
Since proficiency in Microsoft Office is key for this role, practice using Excel, Word, and Outlook. Be ready to discuss how you've used these tools in previous jobs, especially for tasks like compiling data or managing communications.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. It shows you're engaged and genuinely interested in the position.
