Resident Voice and Engagement Manager

Location: Hybrid working, with attendance at our office in Little Canfield, Essex one day per week, together with occasional travel to meetings and eventsacross our areas of operation.

Hours: Permanent and Full Time- 35 hours per week Monday to Friday, with occasional working outside of normal office hours.

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are one of England’s largest specialist rural housing associations and own and manage homes in a range of rural and urban areas.

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

Help shape services through the voice of our residents

AtHastoe, we believe residents should have a genuine opportunity to influence decisions that affect their homes,communitiesand services.

We are looking for an experienced and motivated Resident Voice and Engagement Manager to lead and coordinate our resident engagement activities, ensuring resident feedback influences decision-making at every level of theorganisation. This is an exciting opportunity to play a key role in strengthening resident influence, supporting serviceimprovementand helping Hastoe meet the expectations of the Regulator of Social Housing's Consumer Standards.

Working closely with colleagues across theorganisation, residents and Boardmembers, you will help ensure resident engagement is meaningful,inclusiveand effective, while providing assurance that resident views are helping to shape our services and strategic priorities.

You will:

• Act as the operational lead for resident engagement and support compliance with the Regulator of Social Housing's Consumer Standards.
• Work with colleagues across theorganisationto embed resident voice into service design and decision-making.
• Monitor engagement outcomes and ensure commitments made to residents are delivered and evidenced.
• Analyseengagement, satisfaction,complaintsand performance data toidentifythemes,risksand opportunities for improvement.
• Produce reports and presentations for the Executive Team,Boardand Committees.
• Lead and support resident consultations, surveys, focus groups, scrutinyactivitiesand engagement forums.
• Build strong relationships with residents, resident representatives, Board members and colleagues across the business

About you

We are looking for someone who is passionate about resident influence and has the skills and credibility to work effectively with residents,colleaguesand senior stakeholders.You will also have:

• Understandingofeffective resident engagement and consultation principles.
• Knowledgeof the Regulator of Social Housing Consumer Standards.
• Experienceof coordinating engagement,consultationor customer involvement activities.
• Experienceofmanaging projects, actionplansand monitoring delivery.
• Experienceofanalysingdata and producing reports and recommendations.
• CIH Level 4 qualification, or willingness to work towards achieving this qualification.

At Hastoe, you'll be part of an organisation that genuinely cares about its residents, colleagues and communities.

In return, we offer:

• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Flexible hybrid working arrangements.
• A role where your work directly contributes to better outcomes for residents.

We are looking for people who share our values and who are passionate about improving services through listening, learning and taking action.

Benefits provided

• Annual Leave: Starting at 25 days, plus UK Public/ Bank Holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
• Enhanced Pension: Hastoe's employer contributions start at 5% and are based on a matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

A personal note from Georgina Parkinson, your hiring manager:

"We are driving up engagement opportunities for our residents to influence services right through the organisation. We are looking for someone who is as passionate as we are in listening to and involving our residents in strategy development and service improvements. We can't wait to welcome you to Hastoe."

We will review CVs as they come in and carry out interviews throughout the recruitment process.

We reserve the right to close this vacancy early should we find a suitable candidate.

#J-18808-Ljbffr