At a Glance
- Tasks: Deliver housing services, manage anti-social behaviour, and engage with residents in Surrey.
- Company: Hastoe, a leading rural housing specialist with a passion for community service.
- Benefits: Competitive salary, generous annual leave, enhanced pension, and career development opportunities.
- Other info: Dynamic role with varied tasks and the chance to work remotely.
- Why this job: Make a real impact on people's lives while developing your career in housing.
- Qualifications: Experience in housing management or customer service, strong team player, and a commitment to excellent service.
The predicted salary is between 38480 - 44720 £ per year.
Salary: £38,480 - £44,720 per annum dependent on skills, experience and qualifications.
Hours: Full time (35 hours).
Location: The role is a hybrid role covering the area of Surrey.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas. We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
As one of our Housing Officers, you will be responsible for delivering housing services directly to the residents on your patch reporting into a Housing Team Leader. You will deliver a great range of services to our residents, including:
- Managing anti-social behaviour
- Letting empty homes
- Resident engagement and community events
- Managing estate services and undertaking health and safety inspections
- Tenancy management
This role offers a great opportunity to make real impact on people’s lives, developing the skills and experience to start or continue your career in housing. This is a role where no two days are the same.
About you
You will need to be customer focussed and enjoy getting out and about meeting our residents. You will be able to work remotely and be able to manage your time effectively. You will be organised, have an eye for detail and enjoy ‘getting stuck in’ to resolve resident issues, working in partnership with Hastoe colleagues and external organisations. You will need to be able to drive and have access to a vehicle as all of our Housing Officer patches cover a large geography. You will be as committed as we are in developing you in the role with access to training and career development. You’ll also need:
- Previous experience in housing management or a customer service background
- Knowledge of rent collection processes
- Commitment to providing excellent customer service
- Strong team player
- Flexibility and the ability to work in a dynamic environment
Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
Housing Officer, Surrey employer: Hastoe Housing Association Ltd.
Hastoe is an exceptional employer, dedicated to making a positive impact in the community through social housing. With a strong focus on employee development, we offer comprehensive training and career growth opportunities, alongside a supportive work culture that values customer service and teamwork. Located in Surrey, our hybrid role allows for flexibility while engaging directly with residents, ensuring that no two days are the same in this rewarding position.
Contact Details:
Hastoe Housing Association Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer, Surrey
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Hastoe Housing Association Ltd..
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Hastoe Housing Association Ltd..
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Hastoe Housing Association Ltd..
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Hastoe Housing Association Ltd.. Apply directly through us to stand out!
We think you need these skills to ace Housing Officer, Surrey
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Hastoe Housing Association Ltd.. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Officer, Surrey, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Hastoe Housing Association Ltd.
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Hastoe Housing Association Ltd.. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
