At a Glance
- Tasks: Deliver housing services, manage anti-social behaviour, and engage with residents in Surrey.
- Company: Hastoe, a leading rural housing specialist with a passion for community service.
- Benefits: Competitive salary, generous annual leave, enhanced pension, and career development opportunities.
- Other info: Hybrid role with flexibility and the chance to work closely with local communities.
- Why this job: Make a real impact on people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in housing management or customer service, strong team player, and excellent organisational skills.
The predicted salary is between 38480 - 44720 £ per year.
Salary: £38,480 - £44,720 per annum. Dependent on skills, experience and qualifications.
Hours: 35 hours per week.
Location: The role is a hybrid role covering the area of Surrey. Candidates must live in the Surrey area to effectively carry out this role.
About us: Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas. We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role: As one of our Housing Officers, you will be responsible for delivering housing services directly to the residents on your patch reporting into a Regional Housing Manager. You will deliver a great range of services to our residents, including:
- Managing anti-social behaviour
- Letting empty homes
- Resident engagement and community events
- Managing estate services and undertaking health and safety inspections
- Tenancy management
This role offers a great opportunity to make real impact on people’s lives, developing the skills and experience to start or continue your career in housing. This is a role where no two days are the same.
About you: You will need to be customer focused and enjoy getting out and about meeting our residents. You will be able to work remotely and be able to manage your time effectively. You will be organised, have an eye for detail and enjoy ‘getting stuck in’ to resolve resident issues, working in partnership with Hastoe colleagues and external organisations. You will need to be able to drive and have access to a vehicle as all of our Housing Officer patches cover a large geography. You will be as committed as we are in developing you in the role with access to training and career development. You’ll also need:
- Previous experience in housing management or a customer service background
- Knowledge of rent collection processes
- Commitment to providing excellent customer service
- Strong team player
- Flexibility and the ability to work in a dynamic environment
Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
Housing Officer (Surrey) employer: Hastoe Housing Association Ltd.
Hastoe is an exceptional employer, dedicated to making a positive impact in the community through social housing. With a strong focus on employee development, we offer comprehensive training and career growth opportunities, alongside a supportive work culture that values customer service and teamwork. Located in Surrey, our hybrid role allows for flexibility while engaging directly with residents, ensuring that no two days are the same in this rewarding position.
Contact Details:
Hastoe Housing Association Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Surrey)
✨Tip Number 1
Get to know the company! Research Hastoe and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission of providing excellent customer service.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the role and the company culture, plus it shows you're genuinely interested in being part of the team.
✨Tip Number 3
Prepare for the interview by practising common questions related to housing management and customer service. Think about specific examples from your past experiences that demonstrate your skills and commitment to making a difference.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer (Surrey)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your relevant experience in housing management or customer service, and show us how your skills align with what we’re looking for.
Show Your Passion:We want to see your enthusiasm for making a difference in people’s lives. Share examples of how you’ve gone above and beyond in previous roles to provide excellent customer service or engage with communities.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Hastoe!
How to prepare for a job interview at Hastoe Housing Association Ltd.
✨Know Your Stuff
Before the interview, make sure you understand Hastoe's mission and values. Familiarise yourself with their work in social housing and community engagement. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in making a difference.
✨Showcase Your Customer Focus
As a Housing Officer, you'll be working closely with residents. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will highlight your ability to connect with people and handle challenges.
✨Be Ready to Discuss Flexibility
The role requires adaptability and the ability to manage your time well. Think of situations where you've had to adjust your plans or juggle multiple tasks. Sharing these experiences will illustrate your readiness for the dynamic nature of the job.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or community events. This shows your interest in the role and helps you gauge if Hastoe is the right fit for you.
