At a Glance
- Tasks: Deliver housing services, manage rent accounts, and engage with residents in Surrey.
- Company: Join a supportive organisation dedicated to improving community living.
- Benefits: Enjoy flexible working, generous leave, and health benefits.
- Other info: Access to training and career development in a dynamic environment.
- Why this job: Make a real impact on people's lives while developing your career in housing.
- Qualifications: Experience in housing management or customer service is essential.
The predicted salary is between 38480 - 44720 £ per year.
Salary: £38,480 - £44,720 per annum. Dependent on skills, experience and qualifications
Hours: 35 hours per week
Location: The role is a hybrid role covering the area of Surrey. Candidates must live in the Surrey area in order to be able to carry the role out.
About the role
As one of our Housing Officers, you will be responsible for delivering housing services directly to the residents on your patch reporting into a Regional Housing Manager. You will deliver a great range of services to our residents, including:
- Managing rent accounts
- Managing anti-social behaviour
- Letting empty homes
- Resident engagement and community events
- Managing estate services and undertaking health and safety inspections
This role offers a great opportunity to make real impact on people’s lives, developing the skills and experience to start or continue your career in housing. This is a role where no two days are the same.
About you
You will need to be customer focused and enjoy getting out and about meeting our residents. You will be able to work remotely and be able to manage your time effectively. You will be organised, have an eye for detail and enjoy ‘getting stuck in’ to resolve resident issues, working in partnership with Hastoe colleagues and external organisations. You will need to be able to drive and have access to a vehicle as all of our Housing Officer patches cover a large geography. You will be as committed as we are in developing you in the role with access to training and career development. You’ll also need:
- Previous experience in housing management or a customer service background
- Knowledge of rent collection processes
- Commitment to providing excellent customer service
- Strong team player
- Flexibility and the ability to work in a dynamic environment
- Access to your own car for business use
Benefits provided
Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
Other benefits include:
- Flexible working opportunities
- Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).
- Discounts for local shops, restaurants and gym membership.
- Cycle to Work Scheme.
- Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
- Health Cash Plan (a type of health insurance).
- 3 x Life Assurance from day 1, for all pension holders.
- A supportive working environment with ongoing learning and development opportunities.
This post is subject to background checks.
Housing Officer (Surrey) in Redhill employer: Hastoe Group
Hastoe is an exceptional employer, offering a supportive and dynamic work environment for Housing Officers in Surrey. With a strong commitment to employee development, flexible working opportunities, and a comprehensive benefits package including enhanced pension contributions and generous annual leave, we empower our staff to make a meaningful impact in the community while enjoying a fulfilling career. Join us to be part of a team that values customer service and personal growth, all while working in a vibrant and engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Surrey) in Redhill
✨Tip Number 1
Get to know the company! Research Hastoe and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, plus it might just give you an edge when it comes to your application.
✨Tip Number 3
Prepare for the interview by practising common questions related to housing management and customer service. Think about specific examples from your past experiences that demonstrate your skills and how you’ve tackled challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer (Surrey) in Redhill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous housing management or customer service roles you've had, as well as your ability to manage rent accounts and engage with residents.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your commitment to excellent customer service and teamwork.
Showcase Your Organisational Skills:As a Housing Officer, being organised is key. In your application, give examples of how you've effectively managed your time and tackled multiple tasks. This will show us that you can handle the dynamic nature of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hastoe Group
✨Know Your Stuff
Make sure you brush up on housing management principles and the specific services mentioned in the job description. Understanding rent collection processes and anti-social behaviour management will show that you're serious about the role.
✨Show Your Customer Focus
Prepare examples from your past experiences where you've gone above and beyond for customers. This role is all about engaging with residents, so demonstrating your commitment to excellent customer service will set you apart.
✨Be Organised and Detail-Oriented
Since the role involves managing various tasks like health and safety inspections and community events, be ready to discuss how you stay organised. Bring a few strategies or tools you use to manage your time effectively.
✨Demonstrate Flexibility
This position requires adaptability in a dynamic environment. Think of instances where you've successfully navigated changes or challenges in your previous roles, and be prepared to share those stories during the interview.
