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- Tasks: Lead and manage estate services, ensuring high standards of cleanliness and safety.
- Company: Join a forward-thinking organisation dedicated to improving community living.
- Benefits: Competitive salary, career development, and the chance to make a real difference.
- Other info: Regular travel across Oxford, Buckinghamshire, and Berkshire with excellent growth opportunities.
- Why this job: Be part of a team that enhances residents' lives through quality estate management.
- Qualifications: Experience in contract management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
To assist with procurement and monitor estate services contracts for cleaning and grounds maintenance, ensuring that the delivery of all estate services meets high standards of safety, security, cleanliness and appearance. To work closely with customers and colleagues to meet customer requirements, quality standards and regional targets in regard to estate management.
Our residents have told us that they want improved estate and caretaking services, so we are expanding our existing Estate Services team and looking to recruit an additional Estates Services Manager to grow and lead a team. Reporting to the Regional Manager, this role will manage a combination of directly employed estate staff and contractors undertaking cleaning and grounds maintenance services. The post holder will need to work across the organisation to ensure that our estate services have a focus on quality, value for money, health & safety and resident satisfaction. This role requires regular travel to Oxford, Buckinghamshire and Berkshire. Applicants should live within a reasonable commuting distance, as site visits typically occur once a week and occasionally more often.
Key areas of responsibility
- To manage and develop the regional Estate Services Team, ensuring that services are delivered in a customer-focused way and to agreed budgets.
- To ensure that estate management services are effectively managed with a focus on quality, value for money, health & safety and resident satisfaction.
- To ensure that blocks of flats and relevant flat entrance doors are regularly inspected in line with Hastoe’s Fire Safety Policy.
- To ensure that contracts for estate management services are procured in line with standing orders and effectively managed.
- To assist in the production of annual budgets for estate services across the area managed.
- To monitor cleaning and grounds maintenance contracts to ensure that delivery of estate services are delivered in accordance with the terms of the contract and specification.
- To regularly meet with the larger Estate Services Contractors in the management of the contract ensuring that all contract KPIs are monitored and actions plans put in place to address areas of non-performance.
- To contribute as necessary to regular reviews of estate services and service charges to ensure service plans are effectively progressed.
- To work in partnership with the Housing Team to deliver effective estate services and promote resident participation in the delivery and improvement of services.
- To ensure that customer complaints are effectively dealt with, with a focus on service improvements, which includes meeting residents on site to discuss their concerns.
- To monitor monthly key performance indicators for areas of responsibility.
- To work with the Regional Manager in the development of policies and procedures.
About you
- Experience in estate services contract management and procurement.
- Experience in managing people with proven experience in managing remote front-line teams.
- Excellent communication skills to a range of audiences, both written and verbal.
- Good IT skills and the ability to use housing management and other specialist software.
- To hold a valid driving licence and have use of your own vehicle.
How to apply
Please send your CV by midnight on Friday 15th May 2026. We will review CVs as they come in and carry out interviews throughout the recruitment process. We reserve the right to close this vacancy early should we find a suitable candidate. If you would like to find out more about the role please contact Claire Owen, Regional Manager, on 07917 178657. For enquiries about the application process, please contact the HR Team. This post is subject to background checks.
Estate Services Manager employer: Hastoe Group
Contact Detail:
Hastoe Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Services Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the estate services field and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience in estate services contract management aligns with their goals. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your communication skills and your ability to manage teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to improving estate services.
We think you need these skills to ace Estate Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your estate services contract management experience and any relevant achievements to catch our eye!
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including examples of how you've effectively communicated with different audiences in your previous roles. We love seeing real-life examples!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Hastoe Group
✨Know Your Contracts
Familiarise yourself with estate services contracts, especially those related to cleaning and grounds maintenance. Be ready to discuss how you would ensure these contracts meet high standards of safety and quality, as this will show your understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past, particularly remote front-line teams. Highlight your communication strategies and how you’ve motivated staff to meet customer-focused goals.
✨Understand Resident Needs
Research common resident concerns regarding estate services. Be prepared to discuss how you would address complaints and improve services based on resident feedback, demonstrating your commitment to customer satisfaction.
✨Be Ready for Scenario Questions
Anticipate scenario-based questions that may relate to managing contracts or dealing with service failures. Think through your problem-solving approach and be ready to articulate how you would handle such situations effectively.