At a Glance
- Tasks: Lead impactful change projects in our growing Home Claims team.
- Company: Join Hastings Direct, a digital insurance provider with ambitious growth plans.
- Benefits: Enjoy flexible working, competitive salary, and private medical insurance.
- Other info: Inclusive recruitment process and opportunities for career development.
- Why this job: Make a real difference in simplifying the claims process for customers.
- Qualifications: Experience in operational project delivery and a passion for improving processes.
The predicted salary is between 26159 - 31972 £ per year.
Location: Leicester or Bexhill (Hybrid)
Welcome to Hastings Direct. We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there's even bigger opportunity out there.
Role overview:
Our Home Claims team has gone through exponential growth over the past few years and this growth is continuing - we want to become a market leader in Home Claims! We want to make what can be a stressful process for customers more straightforward. In this role, you'll be leading high impact, high value change projects into and alongside a busy Home Claims operation. Therefore, we want someone who has experience of, and is passionate about, delivering brilliant people-centred change.
Job details - you'll need to have demonstrable experience in:
- Taking on a portfolio of change projects that support Home Claims in translating great ideas into credible plans that benefit customers, colleagues and our company and coordinating change across several areas including IT systems, processes and customer communications.
- Working creatively to solve challenges, in partnership with frontline colleagues, specialists in Home Claims and the wider Claims/Hastings team - building an enviable group of stakeholders to draw on for each change.
- Championing a whole systems thinking approach that ensures each change considers processes across the whole customer journey so that change is implemented well, with lasting results and ensuring all processes within each change have been documented and controls are in place.
- Defining robust plans to implement each change, ensuring each project has clear outcomes, clear timelines and can be embedded within Home Claims whilst it manages the day to day claims operation and managing the budget for each project, ensuring business cases are robust and the change is delivered on time and within the agreed spend.
- Coaching, mentoring and motivating our Operations Delivery Executives and championing the highest standards, acting as an internal 'quality check' for all projects and change.
- Supporting the Head of Home Claims and making sure all change happens seamlessly, brilliantly and in partnership with the Home Claims Operations Team.
Essential skills/experience:
- Proven track record of delivering multiple operational projects successfully, including changes across busy operational areas across a matrix organisation, incorporating IT and general processes.
- Has a real passion for making things better for frontline colleagues and customers and able to get things done by getting 'stuck in' and support the resolution of problems with the team.
- Proven problem solver - able to demonstrate how to tackle challenges head on.
- Strong knowledge of Operational and Risk Management principles and practices.
- Experience of working in a regulatory environment at this level - knowledge of Insurance/Home Claims is advantageous.
The interview process:
- Recruiter screening call.
- 1st stage interview with Hiring Leader (Teams).
- 2nd interview with another senior leader in Home Claims.
As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).
Regrettably we are unable to offer sponsorship for this role.
Benefits in addition to a competitive salary and £5k car allowance you will also receive:
- Flexible working - we champion a flexible hybrid working approach.
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
- Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI).
Operations Delivery Manager - Home Claims employer: hastingsdirect
Hastings Direct is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Microservices Engineer role. With hybrid working options from Bexhill or Leicester, employees benefit from a flexible environment that encourages professional growth through mentorship and active participation in design discussions. The company prioritises engineering excellence and offers opportunities to lead projects, making it a rewarding place for those looking to make a meaningful impact in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Delivery Manager - Home Claims
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
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✨Look Out for Graduate Schemes
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✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like hastingsdirect. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Operations Delivery Manager - Home Claims
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at hastingsdirect.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at hastingsdirect. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at hastingsdirect
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at hastingsdirect to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at hastingsdirect, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding hastingsdirect's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
