At a Glance
- Tasks: Assess vehicle damage remotely and ensure accurate repair methods and costs.
- Company: Join Hastings Direct, a digital insurance provider with ambitious growth plans.
- Benefits: Attractive salary, flexible working, competitive bonus scheme, and ongoing training.
- Other info: Enjoy a hybrid work model with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team driving innovation in the insurance industry.
- Qualifications: Experience in vehicle engineering and strong analytical skills required.
The predicted salary is between 31500 - 38500 £ per year.
Motor Claims Desktop Engineer
Locations: Leicester/ Bexhill Hybrid - With the expectation to come into the office once a month.
Welcome to Hastings Direct - From our Group HR Director Pam Angel.
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.
We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.
We're proud of the journey we're on as a company.
We provide insurance for over three million customers, but we know there's even bigger opportunity out there.
The fact you're now reading this job advert means we've tempted you to find out more about #lifeat HD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box.
If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.
Job Role
A Motor Claims Desktop Engineer assesses vehicle damage remotely, reviewing repair estimates and ensuring that repair methods and costs are accurate, safe, and aligned with industry standards.
Using recognised estimating tools, they validate repair routes, support repair-versus-total-loss decisions, and help manage overall claims cost and quality.
The role works closely with repairers, claims handlers, and customers to provide clear technical guidance, negotiate where necessary, and monitor repair progress.
By identifying inconsistencies and ensuring repairs follow best practice, the Desktop Engineer plays a key part in delivering a smooth, efficient, and technically robust claims journey.
- What you will be doing
- Act as a dependable vehicle and engineering subject matter expert, supporting colleagues, customers, and contributing to knowledge‑sharing across the function.
- Review all vehicle damage repair estimates promptly and consistently, ensuring accuracy and appropriate repair methods.
- Investigate and challenge repair estimates and external engineering assessments where necessary to maintain strong cost control and achieve the best customer and commercial outcomes.
- Support, review, and carry out supplier audit actions when required, providing constructive feedback to strengthen performance and relationships.
- Maintain accurate and up‑to‑date information across all claims systems and supplier platforms in line with internal processes.
- Continuously develop engineering capability by identifying improvement opportunities, enhancing skills and processes, and maintaining relevant industry knowledge and processes.
- What skill you require
- Act as a dependable vehicle and engineering subject matter expert, supporting colleagues, customers, and contributing to knowledge‑sharing across the function.
- Review all vehicle damage repair estimates promptly and consistently, ensuring accuracy and appropriate repair methods.
- Investigate and challenge repair estimates and external engineering assessments where necessary to maintain strong cost control and achieve the best customer and commercial outcomes.
- Support, review, and carry out supplier audit actions when required, providing constructive feedback to strengthen performance and relationships.
- Maintain accurate and up‑to‑date information across all claims systems and supplier platforms in line with internal processes.
- Continuously develop engineering capability by identifying improvement opportunities, enhancing skills and processes, and maintaining relevant industry knowledge and processes.
- The interview process
- 30 min Screening call
- 1-hour virtual Interview
What we offer
Join us and you'll find a different way of doing things.
We call it the 4Cs.
We focus on getting it right for our colleagues, customers, company, and community.
As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need.
Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Regrettably, we are unable to offer sponsorship for this role.
What we offer
Join us and you'll find a different way of doing things.
We call it the 4Cs.
We focus on getting it right for our colleagues, customers, company, and community.
As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need.
Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
- Reward
- Salary - Attractive salary based on experience (pay reviews also completed each year)
- Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
- Competitive Bonus Scheme - All colleagues
- #J-18808-Ljbffr
Motor Claims Desktop Engineer in Leicester employer: hastingsdirect
Hastings Direct is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Microservices Engineer role. With hybrid working options from Bexhill or Leicester, employees benefit from a flexible environment that encourages professional growth through mentorship and active participation in design discussions. The company prioritises engineering excellence and offers opportunities to lead projects, making it a rewarding place for those looking to make a meaningful impact in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Desktop Engineer in Leicester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like hastingsdirect). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like hastingsdirect. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Motor Claims Desktop Engineer in Leicester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at hastingsdirect.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at hastingsdirect. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at hastingsdirect
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at hastingsdirect to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at hastingsdirect, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding hastingsdirect's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
