At a Glance
- Tasks: Support customers with their policy renewals and deliver exceptional service.
- Company: Join Hastings Direct, a leading digital insurance provider in the UK.
- Benefits: Starting salary of £26,230, hybrid working, and up to 5% annual bonus.
- Other info: Vibrant office in Leicester with excellent career growth opportunities.
- Why this job: Be the voice of Hastings and make a real difference for our customers.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26230 - 29500 £ per year.
Do you have a passion for helping others and supporting the growth of our business? Are you confident in your communication skills, have excellent active listening and able to speak to a varied customer base both verbal and written? Can you deliver an exceptional customer experience every time?
If so, we'd love to hear from you! Join our Renewals team and be the first point of contact for our customers during their renewal with us.
Working Hours/ Shift Patterns
You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you'll get time off in the week.
Our opening hours are Monday to Friday 08:00 - 19:00, Saturday 09:00 - 17:00 and Sunday 09:00 - 13:00.
Training
Our 12 week training programme is delivered face to face in the office. The first 8 weeks focus on core learning, followed by continued in‑office support through to week 12 as you build confidence and embed your skills. After completing the full programme, you'll receive sign‑off from a trainer or team leader before moving to hybrid working and into your permanent team.
Holiday Allowance During Training
To ensure you gain the maximum benefit from our training programme and feel fully supported as you begin your career, holiday will be limited during the initial training period. One day of holiday is permitted within the first 4 weeks. From weeks 5 to 12, holiday requests will be reviewed on a case‑by‑case basis.
Our approach to Hybrid Working
With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary
The starting salary is £26,230, plus a comprehensive benefits package. Upon completing the training and coaching period, which typically lasts 12 weeks, the salary will automatically increase to £26,550. There will be further opportunities for salary progression up to £29,500, depending on your commitment to personal development and career growth.
Location
Our vibrant Leicester office is conveniently located in the city centre, just a short walk from the train station and easily accessible via major road routes.
Your role
Joining a busy team within a customer focused environment, you'll be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us. A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs. That means talking confidently with purpose about our products, giving accurate information first time and making sure customers understand everything about their policy, quotation and services.
What we’re looking for in a Customer Representative
- Have transferable skills such as resilience, persuasiveness and customer centricity
- Experience in delivering quality customer outcomes
- Self-motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills
- Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
- Computer skills: you’ll take inbound calls whilst navigating our in‑house software systems
What we offer
Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.
Benefits you’ll receive
- Up to 5% annual discretionary Bonus
- Hybrid working (1 day per week in the office with the option to do more depending on your preference)
- A fantastic open plan modern office
- We promote a relaxed, friendly & diverse working environment
- 'Harrys' - a great onsite restaurant
Customer Representative Policy Renewal in Leicester employer: hastingsdirect
Hastings Direct is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Microservices Engineer role. With hybrid working options from Bexhill or Leicester, employees benefit from a flexible environment that encourages professional growth through mentorship and active participation in design discussions. The company prioritises engineering excellence and offers opportunities to lead projects, making it a rewarding place for those looking to make a meaningful impact in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative Policy Renewal in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at hastingsdirect. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like hastingsdirect before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Representative Policy Renewal in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to hastingsdirect:Your cover letter is your chance to shine! Tell us why you want to work at hastingsdirect specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at hastingsdirect!
How to prepare for a job interview at hastingsdirect
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
