At a Glance
- Tasks: Lead and inspire a Second Line Support team to deliver top-notch technical support.
- Company: Join Hastings Direct, a forward-thinking company focused on growth and innovation.
- Benefits: Attractive salary, competitive bonuses, health care cash plan, and mental wellbeing support.
- Other info: Enjoy 25 days annual leave, flexible working, and excellent career development opportunities.
- Why this job: Make a real impact in a hands-on leadership role while developing your career.
- Qualifications: Proven leadership experience and strong background in Second Line IT support.
The predicted salary is between 56059 - 68517 £ per year.
We're looking for an experienced Technology Services Leader to take ownership of Second Line Support services across the organisation.
This is a hands‑on leadership role with real influence over how technology services are delivered, governed, and continuously improved, while role‑modelling the Hastings Way.
You'll be responsible for leading a specialist Second Line Support team, delivering high‑quality technical support that enables colleagues to work effectively every day.
If you're a confident people leader with strong operational experience in Second Line or Desktop Support, this role offers the opportunity to make a meaningful impact.
This is a 6‑month fixed term contract and you will need to be in either our Bexhill or Leicester site 3 days per week.
About the role
- Leadership & People Management
- Lead and inspire the Second Line Support team, setting clear direction, priorities, and expectations in line with the Hastings Way.
- Line manage specialists, ensuring strong performance , engagement, and professional development.
- Carry out regular 1 ‑ to ‑ 1s, wellbeing check ‑ ins , performance reviews, and development conversations.
- Build resilient, high ‑ performing teams with a clear focus on succession, capability, and continuous improvement.
- Manage capacity, rotas, absence, and service continuity to meet business demand.
- Second Line Support Leadership
- Lead Second Line Support services, ensuring effective triage, resolution, and escalation of incidents and requests.
- Maintain business ‑ as ‑ usual operations while managing peaks in demand and major incidents.
- Ensure SLAs, KPIs, and quality standards are consistently achieved and improved.
- Act as an escalation point for complex technical and service issues.
- Drive f irst t ime f ix improvements and strong knowledge sharing between Second and First Line teams.
- Operational Excellence & Continuous Improvement
- Identify inefficiencies, risks, and service gaps across Second Line Support services.
- Lead service improvement initiatives, automation, and process optimisation.
- Use data and reporting to provide insight into service performance, quality, demand, and risk.
- Support IT and business ‑ led projects, ensuring smooth transitions into business ‑ as ‑ usual operations.
- Governance, Risk & Quality
- Ensure services are compliant with IT governance, security, audit, and regulatory requirements.
- Maintain high‑quality documentation across services and operational processes.
- Conduct assurance activities to protect data integrity and service standards.
About you
- Recent, demonstrable leadership or managerial experience, with direct responsibility for people and performance.
- Proven Second Line experience in an IT service environment.
- Confident decision ‑ maker with excellent communication and stakeholder ‑ management skills.
- Comfortable leading teams in fast ‑ paced , operational environments.
Unfortunately we are unable to progress with candidates that require sponsorship at this time.
What we offer
Join us and you'll find a different way of doing things.
We call it the 4Cs.
We focus on getting it right for our colleagues, customers, company, and community.
As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need.
Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
- Reward
- Salary - Attractive salary based on experience (pay reviews also completed each year)
- Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March.
The scheme is based on Hastings' performance against our business goals and your own personal performance.
- Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
- Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
- Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well.
We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
- There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, disc
- #J-18808-Ljbffr
Second Line Support Leader in Bexhill-on-Sea employer: hastingsdirect
Hastings Direct is an exceptional employer that prioritises employee growth and well-being, offering a flexible hybrid working model and a competitive bonus scheme. With substantial investments in technology and a strong focus on nurturing talent within a supportive culture, employees have the opportunity to thrive in their roles while contributing to meaningful projects that impact millions of customers. Join us in Leicester, Bexhill, or London, and be part of a dynamic team that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Support Leader in Bexhill-on-Sea
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at hastingsdirect that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Second Line Support Leader in Bexhill-on-Sea
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at hastingsdirect, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at hastingsdirect can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at hastingsdirect will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at hastingsdirect
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at hastingsdirect. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at hastingsdirect.
