At a Glance
- Tasks: Assist customers with loan queries and ensure smooth service delivery.
- Company: Join Hastings Direct, a leading digital insurance and lending provider.
- Benefits: Starting salary of £26,230, flexible hybrid working, and ongoing training.
- Other info: Work in a vibrant office near the seafront with great career progression.
- Why this job: Be part of a growing team making a real difference in customer service.
- Qualifications: Strong customer service skills and a proactive attitude.
The predicted salary is between 26230 - 26230 £ per year.
Are you searching for a new opportunity? We have an opening for a Customer Representative! You'll probably know Hastings Direct as a digital insurance provider, but did you know we also have a growing unsecured lending business? We have a competitive product on market-leading systems offering customers guaranteed eligibility and real rates through price comparison websites (PCWs). We have over four million customers but know there's an even bigger opportunity out there and have ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.
Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday 9:00 - 17:30. No weekends or bank holidays.
Training: The main training period runs for the first 4-6 weeks and takes place face to face in the office.
Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once or twice a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary: The starting salary is £26,230 plus benefits. There will be opportunities for further salary progression with the right focus on personal development.
Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.
Team Overview: As a Customer Representative in Lending, you will be responsible for answering queries from customers that have a loan from us, servicing midterm changes on their account and supporting them with settlements. You will also be supporting customers that are looking to take a loan with us, answering their queries and ensuring we have all the correct information. You will be using multiple channels whilst striving to resolve customer queries first time.
Job Details:
- Working closely with our Underwriting & Collections colleagues to elevate customer interactions where necessary.
- Ensure that all customers are treated fairly and that those who are identified as being vulnerable or in financial hardship are dealt with in accordance with regulatory and company policies at all times.
- Manage customer complaints in an effective manner and in line with company policies.
- Be a self-starter and proactively manage work queues in an efficient and effective manner on a day-to-day basis.
- Be a team player, supporting other colleagues who need help and suggesting process/system improvements where necessary.
Transferable/essential skills we would love you to have:
- Underlying focus on Customer Service essential, comfortable conversing with customers on phone and email.
- Proactively identifying process improvements to help improve customer and business outcomes.
- Willingness and ability to learn a new product line and apply existing skills in new area.
- Adept at identifying and dealing with vulnerable customers.
What we offer: Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, ongoing training tailored to your individual needs.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Customer Service Representative - Lending in Bexhill-on-Sea employer: hastingsdirect
Hastings Direct is an exceptional employer, offering a vibrant work culture that prioritises the well-being of its employees through the 4Cs framework. Located in the picturesque Bexhill office by the seafront, employees enjoy a flexible hybrid working model, competitive salary, and extensive training opportunities that foster personal and professional growth. Join us to be part of a dynamic team dedicated to delivering outstanding customer service while contributing to our ambitious goals in the lending market.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Lending in Bexhill-on-Sea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at hastingsdirect. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like hastingsdirect before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - Lending in Bexhill-on-Sea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to hastingsdirect:Your cover letter is your chance to shine! Tell us why you want to work at hastingsdirect specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at hastingsdirect!
How to prepare for a job interview at hastingsdirect
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
