At a Glance
- Tasks: Support customers with their insurance renewals and provide tailored solutions.
- Company: Join Hastings Direct, a friendly and diverse insurance company.
- Benefits: Starting salary of £26,230, flexible hybrid working, and 25 days holiday.
- Other info: Enjoy a relaxed work environment with opportunities for career progression.
- Why this job: Gain valuable experience in customer service while developing your career in insurance.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 25020 - 30580 £ per year.
Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Retentions Advisor!
Working Hours/ Shift Patterns
You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you'll get time off in the week. Our opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 - 17:00 and Sunday 09:00 - 13:00.
Training
The main training period runs for the first 8 weeks and takes place face to face in the office. You will continue to work in the office until week 12 as you embed your knowledge and grow your confidence, only after this time frame will you receive sign off from a trainer / team leader to move to hybrid working.
Our approach to Hybrid Working
With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary
The starting salary is £26,230 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £26,550. There will be opportunities for further salary progression to £29,500, which can be achieved in as little as 12 months with the right focus on personal development.
Location
Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.
Your Role
Joining a busy team within a customer wants focused environment, you'll be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us. A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs. That means talking confidently with purpose about our products, giving accurate information first time and making sure customers understand everything about their policy, quotation and services.
About You
- Experience in delivering quality customer outcomes.
- Self-motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills.
- Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening).
- Computer skills: you'll take inbound calls whilst navigating our in-house software systems.
Why become a part of the Hastings Direct family
- Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you.
- Up to 5% annual discretionary Bonus.
- We promote a relaxed, friendly & diverse working environment.
- Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications.
- 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee.
- Refer a friend scheme - earn £500 for every friend you refer.
- We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop.
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days).
As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive. For this position, we're regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, we provide adjustments for candidates on a case by case basis.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Customer Retentions Advisor in Bexhill-on-Sea employer: hastingsdirect
Hastings Direct is an exceptional employer, offering a supportive and inclusive work environment in our vibrant Bexhill office by the seafront. With comprehensive training from industry experts, opportunities for career progression, and a focus on employee well-being, we ensure that our team members thrive both personally and professionally. Enjoy benefits like a competitive salary, flexible hybrid working, and a fantastic onsite restaurant, all while being part of a diverse and friendly family dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retentions Advisor in Bexhill-on-Sea
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like hastingsdirect. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Retentions Advisor in Bexhill-on-Sea
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to hastingsdirect.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on hastingsdirect's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at hastingsdirect
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with hastingsdirect.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at hastingsdirect will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former hastingsdirect employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
