At a Glance
- Tasks: Manage credit hire claims and deliver exceptional customer experiences.
- Company: Join Hastings Direct, a leading digital insurance provider in the UK.
- Benefits: Enjoy hybrid working, competitive salary, and a range of perks including discounts and bonuses.
- Other info: Dynamic office near the seafront with excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28800 - 28800 £ per year.
Do you have fantastic people skills? Do you possess strong skills in both written and verbal communication? Can you deliver a great customer experience?
Working Hours/ Shift Patterns
You will work 37.5 hours per week, Monday to Friday 09:00 - 17:00.
Training
Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.
Our approach to Hybrid Working
With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary
The starting salary is £28,800 plus benefits.
Location
The core training lasts for the first 8 weeks of your role and is completed virtually.
At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve.
Your role:
As a Credit Hire Claims Handler, you'll be responsible for managing a portfolio of credit hire claims. You'll take full ownership of the claim from first notification of the hire claim until it has been settled, whilst delivering the best financial outcome in line with our business strategy.
What will you be doing?
- Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required.
- Proactively managing the customer claims journey to protect their interests.
- Making correct and timely liability and indemnity decisions.
- Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills.
- Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy.
- Servicing inbound calls from third parties, customers, garages, representatives and other suppliers.
- Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced.
- Ownership of any complaints with a focus on providing a resolution on day one.
What are we looking for?
- Outstanding communication skills and attention to detail.
- Strong customer focus.
- Good commercial awareness.
- Drive for self-development.
- Strong decision making skills.
What we offer:
Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, ongoing training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.
Benefits you'll receive:
- Up to 5% annual discretionary Bonus.
- Hybrid working (1 day per week in the office with the option to do more depending on your preference).
- A fantastic open plan modern office.
- We promote a relaxed, friendly & diverse working environment.
- 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee.
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days).
- Pension match up to 10% of your salary.
- Life insurance (4 x base salary).
- Discounted Hastings Direct products.
- Discounts & cashback with well-known retailers.
- Tech scheme, cycle to work, health assessments, and skin check - on completion of probation.
- Refer a friend scheme - earn £500 for every friend you refer.
- We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop.
As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey.
Credit Hire Advisor in Bexhill-on-Sea employer: hastingsdirect
Hastings Direct is an exceptional employer that prioritises employee growth and well-being, offering a flexible hybrid working model and a competitive bonus scheme. With substantial investments in technology and a strong focus on nurturing talent within a supportive culture, employees have the opportunity to thrive in their roles while contributing to meaningful projects that impact millions of customers. Join us in Leicester, Bexhill, or London, and be part of a dynamic team that values innovation and collaboration.
