- Salary: £26,471 per annum, pro-rata if part-time
- Organisation or group name: Citizens Advice 1066
- Location: Offices in St Leonards and Bexhill
- Does this role take place in an accessible location or building: Yes
- Deadline: 16 October, 2026
Citizens Advice 1066 is seeking a compassionate and motivated Assessment Officer to join our Crisis Payments Service.This role is at the heart of delivering emergency financial support to residents experiencing hardship.
You’ll assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support that can improve their long-term financial resilience.
What you’ll be doing
- Assessing applications against eligibility criteria
- Conducting client assessment interviews
- Making award recommendations
- Identifying safeguarding concerns and escalating where required
- Maintaining accurate records and case information
- Signposting and referring clients to additional support services
- Working closely with local partners and stakeholders
We’re looking for someone who:
- Has experience in assessment, casework, customer support or interviewing
- Can make balanced and evidence-based decisions
- Has excellent communication and interpersonal skills
- Understands safeguarding and confidentiality
- Is organised and able to manage competing priorities
- Enjoys helping people through challenging situations
Knowledge of welfare benefits, debt, housing or financial inclusion is desirable but not essential.
What we offer
- 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
- Employer pension contribution
- Employee wellbeing support
- TOIL scheme
- Training and development opportunities
- A supportive and inclusive workplace
As one of the first points of contact for our clients, you’ll play an important role in ensuring people can access the support they need. From managing enquiries and appointments to maintaining accurate records and supporting projects, no two days will be the same.
You’ll work with people from a variety of backgrounds, delivering practical advice and guidance that helps them make informed financial decisions and access the support available to them.
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