At a Glance
- Tasks: Join our Quality Improvement Team to enhance patient care and support various health clinics.
- Company: Hastings & Rother Healthcare, a rapidly growing organisation in the healthcare sector.
- Benefits: Flexible working hours, NHS pension, five weeks annual leave plus bank holidays.
- Other info: Collaborate with a multidisciplinary team and enjoy excellent career growth opportunities.
- Why this job: Make a meaningful difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Care Certificate and experience in general practice are essential.
The predicted salary is between 37035 - 45265 £ per year.
Are you a HCA looking for a new career path? Have experience working in General Practice? Want to be part of a rapidly growing organisation? Thrive in a busy working environment? If this sounds like you, then we would love to hear from you!
Hastings & Rother Healthcare is an innovative organisation, which continues to expand. We have an exciting opportunity for candidates to showcase their skill set as a full-time Quality Improvement Care Coordinator. Previous experience of working in a busy general practice environment is essential.
Benefits:
- Flexible working patterns
- Access to EAP
- Access to the NHS pension
- Five weeks annual leave plus bank holidays
Main duties of the job:
Based within the Quality Improvement Team (QIT), you will play a pivotal role in helping the Practice deliver high quality, outcome-focused care. You will take ownership of allocated patient recall pathways by contacting patients and booking appointments and support a range of clinics, including Diabetes Year of Care reviews, Severe Mental Illness (SMI) health checks, as well as contributing to joint heart failure review clinics.
This role offers a true blend of clinical and non-clinical responsibilities. Alongside data-led recall and quality improvement activity, you will deliver hands-on HCA-led care, carrying out elements of Diabetes Year of Care reviews and SMI physical health checks in line with national guidance and practice protocols.
You will also be an integral part of the team's ad-hoc clinics, which are developed in response to ongoing reviews of QOF targets and performance. Working closely with GPs, nurses, and the wider multidisciplinary team, you will help ensure timely patient reviews, accurate data capture, and effective engagement. Through proactive collaboration and intelligent use of practice and patient-level data, you'll help improve outcomes for people living with long-term conditions while supporting the Practice to achieve QOF and locally commissioned services and meet its contractual and performance objectives.
Person Specification
Qualifications
- Essential: Care Certificate
- Minimum requirement of GCSEs A-D including a C in English or equivalent
Experience
- Essential: Previous experience of working in general practice IT literacy including good proficiency in word processing, excel and data entry.
- Desirable: Experience/competence in blood pressure checks, venepuncture and ECGs and using a doppler for foot checks.
Knowledge and Skills
- Essential: Knowledge of general office procedures; Good interpersonal skills and a willingness to work flexibly as part of a team. Understand and have a commitment to the principles of equal opportunity and diversity; The ability to be patient, caring, calm and empathetic. Show a capacity to work alone and the ability to keep calm under pressure;
- Desirable: Intermediate/advanced understanding of MS Excel Knowledge of EMIS Working knowledge of chronic disease/conditions such as heart disease, COPD, diabetes and their management, Awareness of Long Term Conditions.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Hastings & Rother Healthcare
Address: Warrior Square Surgery, Marlborough House, Warrior Square, St Leonards on sea, East Sussex, TN37 6BG, United Kingdom
Employer's website: https://hastingsandrother.healthcare/
Quality Improvement Care Coordinator (Clinical) employer: Hastings & Rother Healthcare
As a Salaried GP with us, you'll join a supportive and inclusive team dedicated to providing high-quality care to our community in St Leonards-on-Sea and Hastings. We offer a structured clinical day with protected breaks, ample professional development opportunities, and a strong emphasis on work-life balance, ensuring you can thrive both personally and professionally. With a friendly multidisciplinary team and a commitment to safeguarding and clinical governance, we create an environment where you can grow your skills and make a meaningful impact on patient care.
Contact Details:
Hastings & Rother Healthcare Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality Improvement Care Coordinator (Clinical)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Hastings & Rother Healthcare.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Hastings & Rother Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Hastings & Rother Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Quality Improvement Care Coordinator (Clinical)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Hastings & Rother Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Hastings & Rother Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Hastings & Rother Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Hastings & Rother Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Hastings & Rother Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Hastings & Rother Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
