At a Glance
- Tasks: Manage non-fault claims and recover costs from responsible parties.
- Company: Join Hastings Direct, a leading digital insurance provider in the UK.
- Benefits: Enjoy hybrid working, competitive salary, and 25 days holiday.
- Other info: Dynamic team environment with opportunities for career growth and development.
- Why this job: Kickstart your career with full training and real impact on customer service.
- Qualifications: Strong communication skills and a background in customer service preferred.
The predicted salary is between 28800 - 28800 £ per year.
Are you ready to kickstart a rewarding career in insurance? Join our vibrant Claims Recoveries team, where you'll play a key role in supporting our Recovery department. Whether you're new to claims or recovery work, we’ve got you covered with full training to help you succeed. If you bring strong administrative skills, excellent communication abilities, and a background in customer service especially in phone or web chat environments this role could be the perfect fit for you!
Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday 09:00 – 17:30.
Start Date: Monday, 13th of July
Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary: The starting salary is £28,800, with opportunity for progression.
Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.
Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers. Your duties will include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount. As you progress through our competency frame levels, you will take on more responsibility, including handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more.
What will you be doing?
- Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims.
- Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures.
- Manage claims proactively using diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately.
- Investigate liability and make informed decisions on claim outcomes, including admissions or disputes.
- Handle challenging conversations and complaints with professionalism and empathy, maintaining high service standards.
- Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.
What are we looking for?
- Previous claims or recovery experience is advantageous, but full training will be provided.
- Strong customer service skills with a background in telephony-based roles.
- Excellent attention to detail and accurate data entry capabilities.
- Solid administrative skills with a proactive and organized approach to work.
- Good IT proficiency, particularly in Microsoft Excel, Word, and Access.
- Proven problem-solving ability and a track record of delivering results.
What we offer: Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.
Benefits you’ll receive:
- Up to 5% annual discretionary Bonus
- Hybrid working (1 day per week in the office with the option to do more depending on your preference)
- A fantastic open plan modern office
- We promote a relaxed, friendly & diverse working environment
- 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Pension match up to 10% of your salary
- Life insurance (4 x base salary)
- Discounted Hasting Direct products
- Discounts & cashback with well-known retailers
- Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
- Refer a friend scheme - earn £500 for every friend you refer
- We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site. If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at recruitmentteam@hastingsdirect.com prior to starting any assessments, in order that adjustments can be considered.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Recovery Negotiator employer: Hastings Insurance Services
At Hastings Direct, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises flexibility and employee growth. Our Bexhill office, located near the seafront, provides a modern and friendly environment where you can thrive with comprehensive training, career progression opportunities, and a range of benefits including hybrid working, generous holiday allowance, and a supportive team atmosphere.
Contact Details:
Hastings Insurance Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Negotiator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hastings Direct. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to customer service and claims recovery. The more comfortable you are speaking about your experiences, the better you'll perform when it counts.
✨Tip Number 3
Show off your skills! During the interview, highlight your strong administrative skills and any relevant experience in customer service. Use specific examples to demonstrate how you've handled challenging situations in the past, especially in phone or web chat environments.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Recovery Negotiator position.
We think you need these skills to ace Recovery Negotiator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Recovery Negotiator role. Highlight your administrative skills and any customer service experience, especially in phone or web chat environments. We want to see how you fit into our Claims Recoveries team!
Show Off Your Communication Skills:Since you'll be communicating with policyholders and stakeholders, it's crucial to demonstrate your excellent communication abilities in your application. Use clear and concise language, and don’t shy away from showcasing any relevant experiences that highlight your knack for effective communication.
Be Proactive and Organised:We love candidates who show a proactive approach! In your application, mention any experiences where you've managed tasks efficiently or handled multiple responsibilities. This will show us that you're ready to take on the challenges of managing claims and working towards KPIs.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at Hastings Insurance Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Recovery Negotiator. Familiarise yourself with the claims process, especially how to manage non-fault claims. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with policyholders and stakeholders, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled challenging conversations in the past, as this will demonstrate your ability to maintain professionalism and empathy.
✨Be Organised and Detail-Oriented
Highlight your administrative skills during the interview. Bring examples of how you've managed tasks or projects efficiently in previous roles. Mention any experience you have with diary systems or data entry, as these are crucial for managing claims effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
