Supplier Portal Development Executive - Home Claims in London

Location: Leicester, London or Bexhill (all hybrid)

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview:

• As one of our Supplier Executives, we want to make it easy for Home Claims and our suppliers to work together through the tools we use every day.
• You’ll help to shape the tools that support supplier instructions, scoping, updates and communication, making sure it works well for everyone.
• You’ll provide clear MI to continuously improve customer and business outcomes.
• You’ll work closely with colleagues and suppliers to understand what’s needed now and in the longer term, and turn that into a practical, achievable roadmap for supplier interaction that supports the wider Home Claims strategy.

Job details – you’ll need to have demonstrable experience in:

• Taking ownership of the supplier scoping and communication tool used by Home Claims, making sure it helps the business and suppliers work effectively and efficiently together.
• Working with supplier management, operational teams, suppliers and stakeholders to understand what the supplier tool needs to do now and in the future for scoping, costing, updating and providing clear and easy to use MI.
• Building strong knowledge of how the tool works to help shape decisions about how we use, improve and integrate this and continuously reviewing tool performance, dealing with issues or escalations when they happen.
• Agreeing a clear, prioritised roadmap for any set-up and integration improvements and working with change and technology teams to connect the tool with other Hastings and supplier systems, managing configuration changes successfully.
• Reviewing each release afterwards to spot issues, capture learning and improve future rollouts and working closely with the tool provider on improvements, innovation and commercial opportunities whilst building a strong working relationship.
• Being the ‘go-to’ person for any questions about how the supplier tooling is used, managed and changed.

Essential skills/experience:

• Strong knowledge of configuring and understanding claims tools with exposure to systems change and/or implementation – with home claims experience being highly advantageous.
• Experience of working with suppliers, confident working with people at different levels to agree and deliver change and help shape strategic decisions.
• Able to demonstrate how you’d turn complex requirements into something clear and easy to understand.

The interview process:

• Recruiter intro/screening call
• 1st stage interview with hiring leader (MS Teams)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).

Regrettably, we are unable to offer sponsorship for this role.

Benefits:

• In addition to a competitive salary you will also receive:
• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.