Major Loss Claims Handler - Catastrophic Injury in London

Location: Leicester, London or Bexhill (hybrid with good flexibility)

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.

Role overview

As we continue our growth here at Hastings Direct, we’re now looking for a couple of Major Loss Claims Handlers, handling Catastrophic Injury. You’ll be part of a dynamic and forward thinking team who are on a journey to become the market leading large loss team in the country. We have exceptionally strong technical capability within our department as we’re passionate about developing our colleagues from a technical and commercial perspective.

Job details – you’ll need to have demonstrable experience in:

• Proactively managing your own portfolio of high value complex injury claims with a financial handling authority of at least £3m.
• Driving early and speedy resolution of claims by engaging with customers, insurers, legal and medical professionals and any other stakeholders.
• Providing coaching, mentoring and training, as well as acting as a technical referral point and mentor for our wider claims handling teams.
• Carrying out technical audits and recording your findings, identifying and highlighting any knowledge shortfalls or trends.
• Working alongside the Seniors in the team and get involved where required.
• Maintaining Reinsurer confidence by liaising with them in a professional and timely manner.

Essential skills/experience:

• Substantial knowledge and experience of settling claims in excess of £1m (including litigation).
• Strong indemnity and liability knowledge, with an understanding of the Civil Procedure Rules, Serious Injury Guide, The Rehabilitation Code and litigation procedures.
• Excellent problem solving skills coupled with a proactive approach to work.
• Strong communication skills – able to demonstrate a high degree of influencing and negotiation skills.
• DIP CII Qualified or progress towards would be desirable but not essential.

The interview process includes:

• Recruiter intro/screening call
• 1st stage interview (technical skills assessment)
• 2nd interview with Seniors in the Large Loss Team

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).

Benefits: in addition to a competitive salary and £5k car allowance you will also receive:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Physical wellbeing – Hastings pay for you to receive private medical Insurance.
• Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7.
• 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks.

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. Hastings Group is an equal opportunities employer which means we treat people fairly.