Learning and Talent Consultant - AI, Specialist Capability & Future Skills in London

Location - Bexhill or London

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

Working as part of our Learning and Talent team, you’ll help turn agreed AI, specialist capability and future-skills priorities into practical learning, career framework and capability solutions. Partnering with leaders and subject matter experts across Technology, Commercial, Product Development, Pricing and Underwriting, you’ll support colleagues to build, adopt and apply the skills they need now and in the future.

Job details

• Support the development and delivery of AI, data, digital, technical and commercial capability initiatives across specialist business areas.
• Build and maintain learning pathways, career frameworks, skills maps and progression routes aligned to current and future capability needs.
• Design and facilitate engaging learning through workshops, digital content, self-directed resources and practical tools for use in the flow of work.
• Partner with the Organisational Development Capability Partner, business leaders and subject matter experts to translate agreed priorities into effective solutions.
• Coordinate communities of practice, learning events, capability campaigns and adoption activity for AI, new technology and specialist ways of working.
• Use capability data, benchmarking, colleague feedback and learning outcomes to provide insight and continuously improve solutions.

Essential skills/experience:

• Experience within learning, talent, capability or organisational development, including developing and supporting learning solutions.
• Strong stakeholder management and consultancy skills, with the ability to build effective relationships across specialist business areas.
• Experience working with skills frameworks, career pathways, capability assessments or skills-based workforce development.
• Confident facilitation and communication skills, with experience creating engaging, practical learning resources and experiences.
• Ability to interpret data and feedback, identify meaningful insight and translate it into practical improvements.
• A strong interest in AI and future skills; experience supporting technology or commercial capability, new-tool adoption, or platforms such as Microsoft Copilot, GitHub, Snowflake or Guidewire would be beneficial.

The interview process

• Recruiter screening call.
• 1st stage interview with hiring leader.
• 2nd interview with the hiring leader’s leader.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

Benefits:

• In addition to a competitive salary you will also receive flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.