Footprint Manager in London

Location: London/ Bexhill/Leicester/ – Hybrid

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge. We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.

Pricing is more than just a number - it’s a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics.

Role overview:

You will be joining the Alternative Pricing Team. This role sits at the heart of our portfolio management, combining portfolio stewardship, underwriting analytics, and performance oversight. You will act as the gatekeeper for our modelled market segments ensuring we understand where we are outperforming, underperforming, or simply tracking on target. Your core responsibility (and your team) is to analyse portfolio risk using loss ratios and supporting KPIs, turning performance insights into clear recommendations that shape portfolio decisions. You will collaborate closely with modellers and pricing teams, providing the intelligence they need to refine pricing strategies and optimise underwriting models. A naturally curious and self-driven individual will thrive here. You’ll proactively explore emerging trends, challenge assumptions, and communicate your insights in a way that helps set strategic direction. The role also plays an essential part in ensuring alignment with underwriting governance and our company’s 4Cs culture.

Accountabilities:

• Developing & delivering new insight, including the integration of new data, new analytical techniques and new ways of evaluating the performance of the portfolio.
• Provide data-driven insight to modellers and pricing teams to inform rate adjustments and model improvements.
• Communicate findings clearly to stakeholders at all levels and help shape the strategic pathways for growth.
• Leading Risk Selection projects & project teams to generate value for the wider business.
• Ensure that you are meeting customers’ fair and reasonable expectations and provide fair outcomes.
• Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers’ interests at the heart of how we do business.
• Ensure completion of all training as mandated by the company and regulated by the FCA.
• Ensure that direct reports and self, achieve and demonstrate levels of competence required to fulfil job requirement.

Essential skills/experience:

• 3-5 years in Pricing/UW role in insurance.
• Comfortable working with numerical/statistical data.
• Good skills in use of statistical/data manipulation packages (preferred) with aptitude for building advanced skills.
• Pro-active approach to driving change.
• Critically evaluates information.
• Good communication skills, written and verbal.
• Confidence to express opinions / challenge.
• Pricing/analytics experience in the financial services.
• Good knowledge of Insurance market.

Interview Process:

• Recruiter screening call
• 1st Round – Intro call with Hiring manager
• 2nd Round – Case study round

What we will give you:

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website.

Benefits:

• In addition to a competitive salary and £5k car allowance you will also receive…
• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI).
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
• There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.