At a Glance
- Tasks: Lead transformative projects in home claims, driving impactful change and innovation.
- Company: Join Hastings Direct, a digital insurance provider with ambitious growth plans.
- Benefits: Enjoy flexible working, competitive salary, bonuses, and comprehensive wellbeing support.
- Other info: Inclusive culture with excellent career development opportunities and a focus on community impact.
- Why this job: Be a strategic leader shaping the future of insurance while making a real difference.
- Qualifications: Experience in operational transformation and delivering technology-enabled programmes is essential.
The predicted salary is between 27776 - 30354 £ per year.
Location: Leicester, London or Bexhill (Hybrid)
Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
Role overview
As our Transformation Manager working across Home Claims, you’ll be a strategic change leader, driving end to end transformation that delivers real impact faster, smarter and sustainably. Combining commercial acumen, digital and technical fluency, journey design and agile delivery, you’ll lead cross functional teams, turning strategy into action and embedding lasting change across Hastings Direct.
Job details – you’ll need to have demonstrable experience in:
- Leading cross functional delivery teams to deliver complex transformation initiatives end to end from concept, technical delivery and operational adoption.
- Leading on journey design (systems, tools, processes in service of the business strategic objectives and safeguarding customer and regulatory outcomes).
- Driving delivery discipline through effective planning, governance, issue resolution and progress tracking, keeping outcomes, timelines and quality on track.
- Championing a test-and-learn culture, taking proportionate risks and refining solutions based on insight, performance and customer feedback.
- Leveraging digital and technology tools and platforms (e.g. workflow automation, data analytics, core systems, digital journeys) to enable scalable and efficient transformation.
- Defining and shaping business requirements and success measures in partnership with Operational, Commercial and Supplier teams.
Essential skills/experience:
- Proven experience in delivering operational transformation, process improvements or change initiatives within insurance (financial services or similarly regulated environments also considered, with home claims experience being highly advantageous).
- Proven experience in scoping and delivering large technology enabled/digital and commercial programmes of work end to end, influencing senior stakeholders.
- Background in portfolio shaping including prioritisation, sequencing and linking strategic big bets to actionable delivery plans.
- Demonstrable experience in building and presenting business cases independently with clear benefits and ROI modelling.
- Experience in leading and delivering multiple types of transformation plans aligned to strategic priorities.
The interview process
- Recruiter screening call.
- 1st stage interview with hiring leader.
- 2nd interview with hiring leader's leader.
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).
Benefits: In addition to a competitive salary and £5k car allowance you will also receive:
- Flexible working – we champion a flexible hybrid working approach.
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
- Physical wellbeing – Hastings pay for you to receive private medical Insurance (PMI).
- Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
- Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, and support groups.
- 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks.
- Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
Transformation Manager - Home Claims in Leicester employer: Hastings Insurance Services
Hastings Direct is an exceptional employer, offering a dynamic work culture that prioritises flexibility and employee wellbeing. With a strong focus on professional growth, our Transformation Manager role provides opportunities to lead impactful change in a supportive environment, backed by comprehensive benefits including private medical insurance, a competitive bonus scheme, and a commitment to mental health support. Join us in Leicester, London, or Bexhill, and be part of a forward-thinking team dedicated to making a difference for our colleagues and customers alike.
Contact Details:
Hastings Insurance Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Transformation Manager - Home Claims in Leicester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Hastings Insurance Services). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
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✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hastings Insurance Services. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Transformation Manager - Home Claims in Leicester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hastings Insurance Services.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hastings Insurance Services. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hastings Insurance Services
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hastings Insurance Services to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hastings Insurance Services, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hastings Insurance Services's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
