Operations Delivery Manager - Home Claims in Leicester

Locations: Bexhill or Leicester (Hybrid) with the expectation to come into the office once a week, but there is some degree of flexibility around this (i.e. we're happy to flex to once a fortnight if you're further afield).

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there’s even bigger opportunity out there.

Job Details:

• Taking on a portfolio of change projects, translating great ideas into credible plans that benefit customers, colleagues and our company.
• Championing a whole systems thinking approach, considering processes across the entire claims journey.
• Defining robust plans to implement each change, ensuring each project has clear outcomes, timelines and can be embedded whilst managing the day to day claims operation.
• Providing program level status reporting for all project milestones, deliverables, dependencies, risks and issues.
• Working creatively to solve challenges in partnership with frontline colleagues, claims specialists and our wider claims team.
• Managing the budget for each project and coaching/mentoring our delivery executives.

Skills we would love you to have:

• Proven background and experience of delivering multiple projects successfully, including change across operational areas, IT and general processes.
• A strong knowledge of operational and risk management principles and practices.
• A strong understanding of Home Claims/Household Claims will be a huge advantage.

What we offer:

• Attractive salary based on experience + car allowance (pay reviews also completed each year).
• Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
• Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March.
• Physical Wellbeing – Hastings pay for you to receive private medical Insurance (PMI) which gives you flexibility and convenience to see a specialist or consultant.
• Financial Wellbeing – Providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, and an AWARD WINNING package which includes discounts and cashback at everyday retailers.
• Mental Wellbeing programme – A range of support to help you keep yourself well, including the thrive mental health app and our colleague assistance programme available 24/7.
• 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.