At a Glance
- Tasks: Deliver exceptional customer experiences and provide quotes for various insurance policies.
- Company: Join Hastings Direct, a leading digital insurance provider in the UK.
- Benefits: Enjoy hybrid working, competitive salary, and a range of perks including bonuses and discounts.
- Other info: Dynamic training programme with opportunities for career growth and development.
- Why this job: Be part of a vibrant team making a real impact in customer service.
- Qualifications: Great people skills, adaptability, and a positive attitude are essential.
The predicted salary is between 26230 - 29500 £ per year.
Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office!
Working Hours/ Shift Patterns: You will work 37.5 hours per week including one full weekend and one Saturday in every five. If you work a weekend shift, you’ll get time off in lieu. Our opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 – 17:00 and Sunday 09:00 – 13:00.
Training: Our 12 week training programme is delivered face to face in the office. The first 8 weeks focus on core learning, followed by continued in‑office support through to week 12 as you build confidence and embed your skills. After completing the full programme, you’ll receive sign‑off from a trainer or team leader before moving to hybrid working and into your permanent team.
Holiday Allowance During Training: To ensure you gain the maximum benefit from our training programme and feel fully supported as you begin your career, holiday will be limited during the initial training period. One day of holiday is permitted within the first 4 weeks. From weeks 5 to 12, holiday requests will be reviewed on a case‑by‑case basis.
Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary: The starting salary is £26,230, plus a comprehensive benefits package. Upon completing the training and coaching period, which typically lasts 12 weeks, the salary will automatically increase to £26,550. There will be further opportunities for salary progression up to £29,500, depending on your commitment to personal development and career growth.
Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.
Your role: The New Business team provides customers with new quotes, whether they're looking for car, bike, van, home, or multi-car/bike policies. We give them all the details they need to make an informed decision, making sure they have the right cover that suits all their needs. Wherever possible, you will support customers to complete the purchase of their policy, using one of our digital products.
What we're looking for in a New Business Customer Representative:
- Self-motivated individuals that take pride in what they do, uphold our values, and focus on outcomes.
- Someone comfortable with change, able to adapt quickly and show resilience.
- Colleagues with a positive, empathetic, and patient approach.
- Clear communicators who can build rapport and bring their personality to work.
- People adept at navigating software systems while managing a conversation.
- Someone who's accountable, thorough, and pays attention to detail.
What we offer: Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.
Benefits you’ll receive:
- Up to 5% annual discretionary Bonus.
- Hybrid working (1 day per week in the office with the option to do more depending on your preference).
- A fantastic open plan modern office.
- We promote a relaxed, friendly & diverse working environment.
- 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee.
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days).
- Pension match up to 10% of your salary.
- Life insurance (4 x base salary).
- Discounted Hasting Direct products.
- Discounts & cashback with well-known retailers.
- Tech scheme, cycle to work, health assessments, and skin check - on completion of probation.
- Refer a friend scheme - earn £500 for every friend you refer.
- We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop.
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, we provide an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: recruitmentteam@hastingsdirect.com prior to completing your application.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
New Business Customer Representative in Leicester employer: Hastings Insurance Services
At Hastings Direct, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Leicester office that fosters personal and professional growth. With comprehensive training, hybrid working options, and a commitment to employee well-being, we ensure that our team members feel valued and supported while enjoying a range of benefits including competitive salaries, generous holiday allowances, and opportunities for career advancement. Join us to be part of a diverse and inclusive environment where your contributions truly matter.
Contact Details:
Hastings Insurance Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land New Business Customer Representative in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hastings Direct. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering a great customer experience, think of examples from your past where you've excelled in communication or problem-solving. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Dress the part! Even if the office vibe is relaxed, showing up looking professional can make a great first impression. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace New Business Customer Representative in Leicester
Some tips for your application 🫡
Show Off Your People Skills:Since this role is all about fantastic people skills, make sure to highlight your experience in customer service. Share specific examples of how you've delivered great customer experiences in the past!
Be Yourself:We want to see your personality shine through! Don’t be afraid to let your unique voice come across in your application. Authenticity goes a long way in making a connection with us.
Tailor Your Application:Take a moment to read through the job description and align your skills with what we're looking for. Mention how you can adapt quickly and show resilience, as these traits are key for our New Business Customer Representative role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows that you're serious about joining our team!
How to prepare for a job interview at Hastings Insurance Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a New Business Customer Representative. Familiarise yourself with the types of insurance products you'll be discussing, like car and home policies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about delivering great customer experiences, be prepared to demonstrate your people skills. Think of examples from your past where you've successfully built rapport or resolved conflicts. This will highlight your ability to connect with customers and handle their needs effectively.
✨Be Ready for Change
The job requires someone who can adapt quickly to change. During the interview, share experiences where you've had to adjust to new situations or challenges. This will show that you're resilient and can thrive in a dynamic environment, which is key for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, hybrid working options, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
