Customer Services Advisor - Third Party Assistance in Leicester

Do you have fantastic communication and influencing skills? Do you possess strong skills in both written and verbal communication? Can you deliver a great customer experience?!

Working Hours/ Shift Patterns: The average working hours are 37.5 per week, following a 4-week shift rotation. Shifts are scheduled between 8am to 8:30pm from Monday to Friday, and 9am to 5:30pm on weekends. You will work 3 weekends out of every 4 weeks.

Training: The core training lasts for the first 4 weeks and would require hybrid training in the office and training remotely from home. You'll continue hybrid working onsite through to week 8 to reinforce your learning and build confidence. After this period, you'll need approval from a trainer or team leader before transitioning to hybrid working of one day a week in the office and the rest working remotely from home.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary: The starting salary is £30,000 plus a fantastic benefit package. There will be opportunities for further salary progression to £33,000, which can be achieved with the right focus on personal development.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Your role: This role supports both Hastings Direct customers as well as other affected parties when an accident is not their fault. In this role, you will be making outbound calls to non-fault third parties involved in accidents with our customers, offering them our services to address their vehicle damage and associated losses. The core of the role involves discussing the benefits of using Hastings Services to help them get back on the road as quickly as possible. This requires communicating confidently about our products, providing accurate information, and ensuring that all details are clear and easily understood.

What we're looking for:

• Self-motivated individuals who focus on customer outcomes, uphold our values, and take pride in their work.
• Effective communicators who clearly convey options, information, and key points in both written and verbal form.
• Someone who is comfortable with objection handling and can demonstrate resilience whilst providing an excellent customer experience.
• Someone who's accountable, committed to self-development, thorough, and pays attention to detail.
• Individuals that can demonstrate flexibility in adjusting perspectives by embracing new concepts and supporting change initiatives.
• Someone who has excellent stakeholder management and is comfortable navigating and utilising multiple IT systems.

What we offer: Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, ongoing training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

Benefits you’ll receive:

• Up to 5% annual discretionary Bonus
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment
• 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension match up to 10% of your salary
• Life insurance (4 x base salary)
• Discounted Hastings Direct products
• Discounts & cashback with well-known retailers
• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
• Refer a friend scheme - earn £500 for every friend you refer
• We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

If you believe you require any reasonable adjustments to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: recruitmentteam@hastingsdirect.com prior to completing your application. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.