Claims Motor Engineer Team Leader in Leicester

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

As a Motor Claims Engineering Team Leader, you'll inspire and develop a team of skilled Motor Claims Engineering specialists. With customer outcomes at the heart of every decision, you'll provide coaching and development, use performance data to drive improvements, and support your team in delivering fair, commercially sound decisions while meeting regulatory and business objectives.

Job details – you’ll need to have demonstrable experience in:

• Lead, coach and develop a high-performing team of Motor Claims Engineering colleagues, driving engagement and capability.
• Foster a customer-centric culture where fair, commercially sound decisions deliver excellent customer outcomes.
• Use performance data and insights to identify opportunities, monitor objectives, and drive continuous improvement.
• Deliver tailored coaching and development plans that build technical expertise, accountability and continuous learning.
• Lead and support colleagues through change, promoting a positive mindset and alignment with business goals and culture.
• Build strong stakeholder relationships while ensuring regulatory, risk and governance requirements are consistently met.

Essential skills/experience:

• Proven experience in people leadership, with a strong understanding of delivering a market-leading customer experience and creating a customer-focused culture within a team.
• Experienced in stakeholder management and coaching, with the ability to build effective relationships and develop high-performing teams.
• Proven experience in driving results and meeting or exceeding targets while keeping the customer at the heart of every decision.
• Experienced in communicating effectively, with strong attention to detail and a commitment to continuous self-development and supporting the growth of others.

The interview process

• Recruiter screening call
• 1st stage interview with hiring leader
• 2nd stage interview with hiring leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).

Benefits:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – access to mental health resources and support.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks.
• Access to health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, and social events throughout the year.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.