Claims Auditor - Household in Leicester

Location: Leicester, London or Bexhill (hybrid)

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.

Role overview

As our Claims Auditor, you’ll work with stakeholders to deliver effective audits and reporting with a strong focus on the delivery of robust, risk based audits across Household Claims. This ensures customer outcomes are fair, CiVC responsibilities are aligned and good outcomes are achieved, that regulatory and claims best practice procedures are adhered to – as well as managing leakage and other financial risk.

Job details – you’ll need to have demonstrable experience in:

• Developing a complete understanding of internal claims processes, new initiatives, best practices and the impact of inefficient processes on customer service, leakage and fraud.
• Developing and carrying out robust, risk based audits across Household (within Insurer Services).
• Delivering balanced, accurate and evidenced feedback to leadership and teams, highlighting strengths and areas of development, and providing solutions where appropriate, ensuring feedback is acted upon.
• Identifying areas for indemnity savings and taking appropriate steps to deliver the financial benefits in line with personal and business objectives.
• Managing root cause analysis for all complaints, including FOS and recommending improvements that support the goal of reducing justified complaints, increasing renewal retention and complying with FCA regulatory requirements.
• Reviewing the quality of work undertaken by yourself and colleagues to ensure audit objectives have been met and that the data provided is of high integrity.

Essential skills/experience:

• Must have strong audit experience in a regulated environment (such as insurance, financial services, energy etc.).
• Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity.
• Confident communicating and providing feedback to stakeholders and teams at all levels.
• Specific household/home/motor audit experience is beneficial but not essential for this role.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).

Benefits:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – thrive mental health app, colleague assistance programme available 24/7, in-house mental health first aiders, support groups.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks.
• Access to health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.