At a Glance
- Tasks: Support customers through their claims journey with empathy and guidance.
- Company: Join Hastings Direct, a forward-thinking company with a vibrant culture.
- Benefits: Earn £26,230, enjoy full-time paid employment, and gain a Level 3 qualification.
- Other info: Collaborative team with training, mentorship, and a focus on inclusivity.
- Why this job: Launch your career in a supportive environment with opportunities for progression.
- Qualifications: Open to A level graduates with grade C or above within the last 2 years.
The predicted salary is between 26230 - 26230 £ per year.
Start your career with Hastings Direct where you can earn, learn and truly thrive with us.
Salary: £26,230 with full‑time paid employment from day one.
Position: This is a permanent position with opportunities to progress internally over time.
Hours: You will work 37.5 hours a week, Monday to Friday, on a rotational shift pattern between 08:00 and 19:00.
Location: Our vibrant Leicester office is conveniently located in the city centre, just a short walk from the train station and easily accessible via major road routes.
Entry Requirements: Open to anyone that has or will complete an A level within the last 2 years, grade C or above.
Who you will be working with: Join our friendly Motor Claims team, where you’ll be supported every step of the way by:
- A 10‑week training academy
- Specialist coaches
- Supportive team leaders and mentors
- Wellbeing champions
- A cohort of fellow apprentices
It’s a genuinely collaborative and friendly environment where you’ll get the guidance you need to thrive.
What is the role of a Claims Handler? As a Claims Handler you will be supporting customers over the phone when they need us the most. Our role is to be there for them following an incident and to support them at the start of their claims journey. The First Notification of Loss (FNOL) team will log a customer’s claim and be there to then guide through the start of the claims process. We aim to do this by providing a great experience and being empathetic to their situation every time.
Why this Apprenticeship? An apprenticeship at Hastings Direct is the perfect launchpad for anyone ready to build a career with a forward‑thinking company. You will gain a Level 3 apprenticeship that includes a respected CII (Chartered Insurance Institute) qualification which is a nationally recognised benchmark in the industry. After completing the programme, you could progress to:
- Level 4 apprenticeships such as Insurance Professional, Counter Fraud, or other pathways.
- Specialist roles across different areas of claims
- Leadership, technical or customer‑focused positions
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey.
For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis.
For more information on the DCS, please visit our inclusive business page on our careers website.
Apprenticeship - Claims Handler in Leicester employer: Hastings Insurance Services
Hastings Direct is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive and collaborative work culture in the heart of Leicester. With a competitive salary, comprehensive training, and clear pathways for career progression, apprentices can thrive while gaining valuable qualifications and experience in the insurance industry. The company’s commitment to inclusivity and employee support ensures that everyone has the opportunity to succeed and contribute to a positive workplace environment.
Contact Details:
Hastings Insurance Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprenticeship - Claims Handler in Leicester
✨Tip Number 1
Get to know Hastings Direct! Research the company culture, values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Claims Handler, you'll be supporting customers over the phone, so it's crucial to sound confident and empathetic. Role-play with friends or family to get comfortable with handling different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any recruitment events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you're proactive and serious about joining Hastings Direct. Don’t miss out on this opportunity!
We think you need these skills to ace Apprenticeship - Claims Handler in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Claims Handler role. We want to see your personality shine through, so don’t be afraid to let us know why you’re excited about this opportunity!
Showcase Your Empathy:As a Claims Handler, empathy is key! Use your written application to demonstrate your understanding of customer needs and how you can support them during tough times. Share any relevant experiences that showcase your ability to connect with others.
Keep It Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences short and sweet. This will help us get a clear picture of who you are and what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a go!
How to prepare for a job interview at Hastings Insurance Services
✨Know the Role Inside Out
Before your interview, make sure you understand what a Claims Handler does. Familiarise yourself with the First Notification of Loss (FNOL) process and think about how you can support customers during their claims journey. This will show your genuine interest in the role.
✨Show Empathy and Communication Skills
As a Claims Handler, you'll be dealing with customers who may be going through tough times. Prepare examples from your past experiences where you've demonstrated empathy and effective communication. This will highlight your suitability for the role and your ability to connect with customers.
✨Research Hastings Direct
Take some time to learn about Hastings Direct and their values, especially the 4Cs principles. Understanding their culture and mission will help you align your answers with what they’re looking for, making you a more appealing candidate.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the training academy, career progression opportunities, or the team dynamics. This shows your enthusiasm for the apprenticeship and helps you assess if it’s the right fit for you.
