At a Glance
- Tasks: Support customers with their insurance renewals and provide tailored solutions.
- Company: Join Hastings Direct, a friendly and diverse insurance company.
- Benefits: Starting salary of £26,230, hybrid working, and 25 days holiday.
- Other info: Enjoy a relaxed work environment and onsite amenities like a restaurant and coffee shop.
- Why this job: Develop your career in insurance with full training and growth opportunities.
- Qualifications: No insurance experience needed; customer service skills are a plus.
The predicted salary is between 26230 - 29500 £ per year.
Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Retentions Advisor!
Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you’ll get time off in the week. Our opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 – 17:00 and Sunday 09:00 – 13:00.
Training: The main training period runs for the first 8 weeks and takes place face to face in the office. You will continue to work in the office until week 12 as you embed your knowledge and grow your confidence, only after this time frame will you receive sign off from a trainer / team leader to move to hybrid working.
Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary: The starting salary is £26,230 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £26,550. There will be opportunities for further salary progression to £29,500, which can be achieved in as little as 12 months with the right focus on personal development.
Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.
Your Role: Joining a busy team within a customer wants focused environment, you’ll be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us. A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs. That means talking confidently with purpose about our products, giving accurate information first time and making sure customers understand everything about their policy, quotation and services.
About You:
- An insurance background is not necessary, we see many skills as transferrable, such as resilience, persuasiveness and customer centricity.
- If you have a background in retail, hospitality, sales or just an interest and passion for customer service, we'd love to receive your application.
- Experience in delivering quality customer outcomes.
- Self-motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills.
- Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening).
- Computer skills: you'll take inbound calls whilst navigating our in-house software systems.
Why become a part of the Hastings Direct family:
- Full training with industry experts and friendly coaches guiding you throughout your career with Hastings.
- We also use a buddying system once training is complete, so there will always be someone to guide you.
- Up to 5% annual discretionary Bonus.
- We promote a relaxed, friendly & diverse working environment.
- Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications.
- 'Harrys’ - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee.
- Refer a friend scheme - earn £500 for every friend you refer.
- We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop.
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days).
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, we put in place for these positions instead an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case by case basis.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Customer Retentions Advisor employer: Hastings Insurance Services
Hastings Direct is an exceptional employer, offering a dynamic work culture that prioritises flexibility and employee wellbeing. With a strong commitment to professional development and a comprehensive benefits package, including private medical insurance and a competitive bonus scheme, we empower our colleagues to thrive both personally and professionally. Join us in Bexhill, London or Leicester, and be part of a forward-thinking team dedicated to making a meaningful impact in the insurance industry.
Contact Details:
Hastings Insurance Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retentions Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hastings Insurance Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hastings Insurance Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Retentions Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hastings Insurance Services:Your cover letter is your chance to shine! Tell us why you want to work at Hastings Insurance Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hastings Insurance Services!
How to prepare for a job interview at Hastings Insurance Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
